Junior Process Associate

We are seeking a motivated and enthusiastic Junior Process Associate to join our dynamic team at KGIS. This role is ideal for freshers who possess excellent communication skills and are eager to start their career in the customer service industry. As a Junior Process Associate, you will be responsible for providing exceptional customer support to our clients through various communication channels, primarily focusing on the international voice process. You will handle customer inquiries, resolve issues, and ensure a high level of customer satisfaction. Key responsibilities include responding to customer calls, providing information about products and services, and assisting customers with their queries in a professional manner. You will also be expected to maintain accurate records of customer interactions and follow up on outstanding issues. The ideal candidate should have a strong command of the English language, both spoken and written, and the ability to work in a fast-paced environment. Familiarity with international call center operations is preferred but not mandatory. We offer a range of perks and benefits, including cab facilities, complimentary meals, night shift allowances, performance incentives, and opportunities for career growth. Join us at KGIS and take the first step towards a rewarding career in customer service.

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