Junior Process Associate - O2C

About Us

ContinuServe is a next-generation business services partner built for the pace of modern business. The company brings together leading capabilities across Finance & Accounting, HR, Enterprise Applications, Managed IT, and Cybersecurity into one cohesive platform serving SMBs and middle-market enterprises.

Our advantage lies in Smart Velocity combining speed with intelligence to transform data into actionable insights, enable confident decision-making, and mobilize solutions quickly.

Role Overview

The Junior Associate - O2C will support Accounts Receivable and Collections activities, ensuring timely transaction processing, customer account reconciliation, and effective stakeholder communication. The role requires strong attention to detail, analytical skills, and the ability to work in a fast-paced, high-volume environment.

Key Responsibilities

• Share weekly and monthly production reports with the direct supervisor.
• Generate and send monthly delinquency notices to customers.
• Process monthly credit memos and maintain related reports.
• Complete assigned high-volume transactional activities within defined timelines.
• Reconcile customer disputes related to outstanding balances and payment discrepancies.
• Interact with internal stakeholders and external customers to resolve account-related queries.
• Participate actively in team planning and review meetings.
• Achieve departmental goals, productivity targets, and activity metrics.
• Ensure compliance with organizational policies and procedures while maintaining high accuracy.
• Support continuous improvement initiatives within the O2C process.

Required Qualifications

Education

• Bachelor's Degree in Finance, Commerce, Accounting, Business Administration, or a related field.

Skills & Competencies

• Basic understanding of Order-to-Cash (O2C), Accounts Receivable, and Collections processes.
• Strong communication and interpersonal skills.
• Good analytical and problem-solving abilities.
• Proficiency in Microsoft Excel and other MS Office applications.
• Ability to manage multiple tasks and meet deadlines in a high-volume environment.
• Strong attention to detail and accuracy.
• Customer-focused approach with effective stakeholder management skills.
• Willingness to work in the night shift (6:00 PM to 3:00 AM IST).

Preferred Qualifications

• Prior experience in Accounts Receivable, Collections, Billing, or Finance Operations.
• Exposure to ERP systems such as SAP, Oracle, or similar financial platforms.
• Experience in customer dispute resolution and account reconciliation.

What We Offer

• Opportunity to build a career in Finance Operations and O2C processes.
• Collaborative and performance-driven work environment.
• Remote working flexibility with structured team engagement.
• Learning and development opportunities to support professional growth.

Immediate joiners are highly preferred.

Work Details

• Shift: 6:00 PM to 3:00 AM IST
• Work Mode: Remote
• Base Location: Bangalore
• Office Visit: Quarterly (travel expenses to be borne by the employee)

How to Apply

Interested candidates can share their updated resume at:

[email protected]