Junior Program Director – Office Operations & Customer Service

Benefits/Perks

Team-based atmosphere with a focus on FUN!

Build leadership skills and gain hands-on management experience
Online training and professional development opportunities
Hybrid work schedule with both office and work-from-home days
Opportunity to grow within a fast-paced youth sports organization

Company Overview

Founded in Tampa, Florida, i9 Sports® is the nation’s first and largest youth sports league franchise business in the United States, with more than 1 million registrations in over 500 communities from New York to Hawaii.

Established in 2003 by Frank Fiume on the principle that the number one reason kids play organized sports is to have fun, i9 Sports offers youth sports leagues, camps, and clinics for children ages 3-17. Programs include flag football, soccer, basketball, volleyball, baseball, and other youth sports.

With a focus on fun, safety, convenience, inclusivity, and good sportsmanship, i9 Sports is reinventing the youth sports experience for families across the country.

It's the way youth sports should be®.

Job Summary

The Junior Program Director – Office Operations & Customer Service is a highly organized, technology-focused support role that works closely with the Program Director and Director of Operations to help manage the day-to-day operations of our youth sports programs.

This position is primarily email, phone, customer service, and office-management focused during the week. The Junior Program Director will help ensure families receive fast, professional, accurate, and friendly communication while supporting registrations, program setup, rosters, schedules, staffing, and other administrative needs.

The ideal candidate is an excellent written communicator, types quickly and accurately, is comfortable learning new technology, and can manage a high volume of emails and phone calls while staying organized.

On Saturdays, this role transitions to an on-site operational position at our fields and gyms, interacting directly with parents, players, coaches, and staff and helping ensure programs run smoothly.

This is a great position for someone who enjoys customer service, technology, organization, youth sports, and being part of a fast-moving team.

Work Schedule

Tuesday: 8:00 AM – 4:00 PM | Work From Home
Wednesday: 8:00 AM – 4:00 PM | In Office
Thursday: 8:00 AM – 4:00 PM | In Office
Friday: 8:00 AM – 4:00 PM | In Office
Saturday: 7:00 AM – 3:00 PM | On-Site at Fields/Gyms
Sunday: Off
Monday: Off

Candidates must be able to consistently work the full schedule, including Saturdays.

Primary Responsibilities

Email, Phones & Customer Service

Serve as one of the primary points of contact for i9 Sports families through email and phone communication

Manage a high volume of customer emails efficiently, accurately, and professionally
Respond to parent questions regarding registrations, schedules, rosters, programs, uniforms, locations, policies, and other league information
Answer incoming phone calls and provide friendly, knowledgeable customer service
Maintain excellent email, phone, and customer-service etiquette
Escalate complex customer situations to the Program Director or Director of Operations when appropriate
Follow up with families to ensure questions and concerns are resolved
Communicate professionally with parents, coaches, staff members, facility partners, and community members
Maintain a calm, positive, and solutions-focused attitude when working with upset or frustrated customers

Office & Administrative Management

Assist with the daily administrative operations of youth sports leagues, camps, and clinics

Help maintain organized files, documents, spreadsheets, registration information, and program records
Assist with data entry and reporting using Microsoft Excel, Google Sheets, and other technology platforms
Help create and update rosters, schedules, team assignments, and program information
Review registrations and customer accounts for accuracy
Assist with preparing programs for upcoming seasons, camps, clinics, and events
Help monitor registration numbers, staffing needs, coach needs, and program capacity
Maintain organized office supplies, equipment, uniforms, and program materials
Assist the Program Director and Director of Operations with administrative projects and daily priorities
Complete assigned tasks accurately and within established deadlines

Technology & Program Support

Become proficient in i9 Sports systems and technology platforms

Quickly learn new software, websites, apps, and internal processes
Use Microsoft Office, Excel, Google Workspace, email platforms, registration systems, and other business technology
Troubleshoot basic technology or customer account issues
Assist with building and preparing programs within company systems
Help create rosters, schedules, communications, reports, and operational documents
Maintain accurate customer and program information across multiple systems

Saturday Game-Day Operations

Work on-site at assigned fields and gyms each Saturday

Assist with setup and breakdown of equipment and program materials
Welcome and interact professionally with parents, children, coaches, and staff
Help ensure game-day operations remain organized, safe, positive, and on schedule
Assist with customer questions and concerns on-site
Support staff and volunteer coaches as needed
Help maintain i9 Sports brand standards at all locations
Assist with resolving operational issues as they arise
Promote a fun, positive, and welcoming environment for children and families

Qualifications

Excellent written communication skills with strong spelling, grammar, and professional email etiquette

Strong and accurate typing skills with the ability to respond to emails efficiently
Previous customer service experience strongly preferred
Comfortable answering phones and communicating professionally with customers
Strong technology skills and the ability to quickly learn new systems

• Working knowledge of Microsoft Office, particularly Excel, and/or Google Workspace Excellent organization and time-management skills
  Ability to manage multiple tasks, emails, phone calls, and priorities throughout the day
  Strong attention to detail and accuracy
  Positive, professional, and customer-focused attitude
  Strong interpersonal skills and ability to interact effectively with both adults and children
  Ability to work independently while also being a strong team player
  Ability to follow established processes and procedures
  Comfortable asking questions when clarification is needed
  Able to receive coaching, direction, and constructive feedback positively
  Willingness to learn and continuously improve
• Positive, "can-do" attitude and willingness to help wherever needed Dependable, punctual, and able to consistently meet deadlines
  Ability to remain professional in a fast-paced environment
  Strong problem-solving skills
  Interest in youth sports, recreation, operations, or program management is a plus
  Must be able to pass a National Criminal Background Check

Physical Requirements

This position includes both desk-based administrative work and active Saturday game-day responsibilities.

Candidates must be able to:

Sit at a desk and work on a computer for extended periods of time

Regularly use a computer, keyboard, mouse, and telephone
Stand and walk for extended periods during game-day operations
Bend, kneel, reach, and move equipment as needed

• Lift and carry up to 50 pounds Work indoors and outdoors depending on the assigned program location
  Work in varying weather conditions during outdoor programs
  Perform setup and breakdown responsibilities at fields and gyms

What We're Looking For

We are looking for someone who is organized, dependable, technology-savvy, and excellent with customers.

The right person does not need to know everything on day one, but they must be willing to learn, accept feedback, follow through, and become a reliable part of the team.

This person should enjoy helping people, be comfortable communicating through email and phone throughout the day, and understand that great customer service means being responsive, accurate, professional, and solutions-focused.

Most importantly, we are looking for a positive team player who brings a can-do attitude to work every day and wants to help us provide an outstanding youth sports experience for our families.

Each franchised location is independently owned and operated and is solely and exclusively responsible for determining local hiring decisions, compensation, benefits, and other terms of employment.