Junior Project Manager

📍 Location: Jaffna (On-site)

🕒 Shift-APAC & EMEA

The Junior Project Manager is a developing role within Teceze's project delivery team, offering valuable experience in managing projects and supporting global clients. Working alongside experienced Service Delivery Managers, this role helps coordinate project activities, communicate with stakeholders, and ensure successful service delivery while building the skills needed for future leadership opportunities.

Key Responsibilities

• Own end-to-end delivery for assigned accounts
• Manage the SDC, field engineers, and coordination resources assigned to your accounts
• Conduct client communications
• Manage service transitions and new account onboarding
• Identify and manage risks, issues, and escalations at account level
• Maintain SOW/PO documentation and ensure all billing is accurate and timely
• Work cross-functionally with Sourcing, HR, Finance, and Field Desk teams
• Support commercial discussions

Essential Requirements

• 1+ years of experience in IT service delivery management or project management in a managed services environment
• Proven experience managing SLA-governed contracts and multi-engineer teams
• Experience in tracking revenue, billing, and cost at account level
• project management certification preferred
• Excellent client-facing communication and presentation skills
• Experience delivering services to enterprise clients in IT infrastructure, field services, or managed endpoints