Junior Project Operations (Merchant Operations) (ShopeePay)

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

• Act as the main point of contact for merchant related matters, promptly and efficiently addressing inquiries, concerns, and technical issues.
• Provide assistance in resolving issues for merchants, covering tasks such as onboarding, setting up staff accounts, and ensuring all merchant information is accurate and complies with the regulatory requirements.
• Initiation by identifying essential features and requirements for better merchant experience.
• Optimizing workflow by spotting and improving weak points and streamline workflow to elevate overall operational efficiency.
• Effectively liaise with related stakeholders such as Business development, Marketing, Product Management, Customer service, Compliance to ensure best merchant satisfaction.
• Prepare necessary reporting by collecting, analyzing, and summarizing data trends.
• Collaborate with Risk Management and Compliance to maintain and enhance KYM guideline to mitigate risks.
• Conduct merchant periodic risk assessments to ensure regulatory compliance.

Requirements:

• Bachelor’s or Master’s degree in Engineering, Business, or any related field
• 1 - 3 years of working experience in related fields
• Fluent in Thai and English
• Proficient in working with numbers and data organization, especially with MS Excel or Google sheet
• Able to work effectively and efficiently towards goals in a complex, diverse and fast-paced environment
• Strong logical thinking and problem-solving skills with initiatives
• Can-do attitude, eager to learn, detail oriented, good interpersonal skill, and team player
• Able to solve complex problems through data analysis. (SQL and coding skills are a plus e.g. Google App Script, JavaScript, Python etc.)