Junior Quality & Operations Auditor

Remote | Philippines | Fayyaz Travels

Spot what others miss. Solve problems. Help make every journey better.

Are you the kind of person who notices when something doesn’t quite add up?

Maybe you enjoy getting to the bottom of a problem, organising information, helping someone find a better way of doing something, or making sure nothing important gets missed.

If that sounds like you, you might be exactly who we’re looking for.

Fayyaz Travels is looking for a Junior Quality & Operations Auditor to help us strengthen the quality of our customer experience and the way our teams work.

You don’t need years of audit experience. We’re open to graduates and people early in their careers, as well as candidates from customer service, quality, operations, travel, hospitality, or compliance.

What matters most is how you think. We’re looking for someone curious, analytical, good with people and willing to take ownership.

About the role
You’ll get exposure across a growing travel business, learning how our customer journeys work from the first enquiry through to booking, preparation, travel and follow-up.

You’ll:

• Review customer calls, chats and emails to assess service quality, accuracy and whether the right actions have been taken
• Audit trackers, customer records and internal systems, spotting missing information, inconsistencies and potential risks
• Follow customer journeys from enquiry through booking and travel, making sure important requirements, actions and follow-ups have genuinely been completed and nothing important has been missed
• Investigate problems, get to the root cause and follow things through until there is a clear resolution
• Turn audit findings into useful insights, identifying recurring themes and opportunities to improve our customer experience, processes and ways of working
• Share findings with managers and senior leadership, highlighting risks, patterns and areas where individuals or teams may need additional support
• Give clear, constructive feedback that helps colleagues understand what they can do differently and improve their performance

**What are we looking for?

You could be a great fit if you:**

• Are naturally curious, analytical and enjoy figuring out why something happened rather than simply accepting what you see
• Have strong attention to detail and can spot when information doesn’t match or something has been missed
• Are comfortable working with spreadsheets, trackers, data and different digital systems
• Care about customer experience and get satisfaction from knowing the details behind someone’s booking, and travel have been properly taken care of
• Communicate confidently and professionally with different people, from colleagues through to managers and senior leadership
• Take ownership, follow things through and are comfortable using your own judgement rather than waiting to be told every next step
• Enjoy learning, solving problems and helping other people improve

What will you gain?
This is more than checking trackers and finding mistakes.

You’ll develop experience across quality assurance, customer experience, operations, compliance, coaching, data and process improvement while gaining exposure to different teams and senior leadership.

You’ll also learn how a travel business works behind the scenes and develop an understanding of the requirements that sit behind different customer journeys and bookings.

You don’t need to arrive knowing everything about travel. We’ll help you learn what to look for. Previous travel experience is great, but it isn’t essential.

As you develop, there will be opportunities to take greater ownership and build your career across quality, operations and wider business responsibilities.

We don’t expect you to know everything on day one.

We do expect you to be curious enough to learn, confident enough to ask questions, and responsible enough to follow things through.

About Fayyaz Travels
Fayyaz Travels is a Singapore based travel company supporting customers across leisure travel, corporate travel, visas and group travel.

Behind every booking is a real person trusting us with an important trip.

Our job is to make that journey as smooth as possible. Your role will help us make sure the details are right, important actions aren’t missed, and our customers receive the standard of service they should expect from us.

Sound like you?
We’d love to hear from you.

And if you’re looking at the word “auditor” and thinking you don’t have enough traditional audit experience, don’t let that stop you.

If you love solving problems, spot the things other people miss, care about people, and get satisfaction from knowing a customer’s journey has been properly taken care of, we want to hear from you.