Junior Quality and Training Specialist

Blacklane works with thousands of professional chauffeurs around the globe, and they are the face of Blacklane. They play a key role in delivering our quality standards every day. As part of the KSA Operations team, you will support our chauffeur partners in delivering a safe, reliable, and elevated guest experience. In this role, you will help maintain Blacklane s training and quality standards in KSA by coordinating training activities, supporting quality checks, and using operational feedback and data to identify improvement opportunities. This is a great opportunity for you if you are detail-oriented, operationally minded, and excited to grow your career in training, quality, and field operations within an international environment. YOUR CHALLENGE: Support the delivery and coordination of chauffeur training programs in KSA. Help prepare and update training materials in English and Arabic across key chauffeur competency areas. Coordinate training sessions, attendance tracking, and follow-up actions with chauffeurs and operational partners. Work directly with chauffeurs in the field to support practical training and reinforce service standards. Assist with quality audits, spot checks, and follow-up documentation. Review performance trends and operational feedback to identify recurring quality gaps. Share observations and improvement ideas with the team to help strengthen training content and quality processes. Support partners in understanding Blacklane s service expectations and training requirements. Promote a culture of teamwork, respect, accountability, and continuous improvement. Collaborate closely with your Team Lead and cross-functional stakeholders on day-to-day quality and training topics.

Desired Candidate Profile

1 3 years of relevant experience in operations, training coordination, quality assurance, hospitality, customer service, or a similar environment. A clear commitment to quality, professionalism, and delivering high service standards. An interest in operational execution and field-based work. Excellent attention to detail and a structured way of working. Confidence working with data in a practical way to spot trends and support decisions. Good organizational and communication skills, with the ability to manage multiple tasks effectively. Well-developed interpersonal skills and cultural sensitivity when working with diverse groups. The ability to give clear guidance, provide constructive feedback, and build positive working relationships. Fluency in English and Native level Arabic. A willingness to learn, take ownership of your area, and grow within a dynamic operations environment.