Junior Quality Control Admin (QC) - Service Centre

About This Job

After our technician finishes a repair, you are the last person to check the item before it goes back to the customer. You make sure the item works, nothing is missing, and everything is recorded correctly.

This job suits someone who is detail-oriented and likes to keep accurate records. No experience needed. Full training will be given.

Working location: Bukit Raja, Klang

Working days: Monday – Friday, 9:00 am – 6:00 pm | Saturday, 9:00 am – 3:00 pm

What You Will Do

1. Check completed repairs

• Test the repaired item to make sure it is working.
• Check that all parts and accessories are complete, same as when the customer sent it in.
• Update the case record and document visual evidence
• If the customer says the problem is still there, follow up and report to your supervisor.

2. Arrange delivery for offline purchases

• Create delivery orders for items bought at our counter.
• Record the tracking number and inform the customer.

3. Inform customers for pick-up

• Message walk-in customers when their item is ready to collect.
• Follow up with customers who have not collected their item.

4. Quality check and record

• Test items that need quality checking (vacuum cleaners, dashcams, small appliances).
• Follow the correct QC checklist for each product type — different products have different steps to check.
• Record a clear video of the test as proof that the item is working.
• Write down the result clearly: what was checked, any problem found, and what was done.

5. Weekly stock sorting

• Help the stock team scan all items received.
• Mark items that are already done, so the store stays neat and up to date.

Who We Are Looking For

• Diploma or Degree in Business Admin, Office Management, Electrical/Electronic, or any related field. Fresh graduates are welcome.
• Careful and detail-oriented — you notice small mistakes and missing parts.
• Likes to keep clean and proper records.
• Can follow instructions and SOP step by step.
• Can read and write basic English. Bahasa Malaysia is needed to talk to customers.
• Willing to learn hands-on testing of electronic products.

Who's there to support you?
Do not worry! Everything starts with training where your senior will guide you through our products information and internal communication process flow.

After the onboarding training session, you will be guided by your teamlead starting from day-one; you're not doing this alone! He will also be your mentor should you require assistance or clarification on all work-related matters.

You will be involved in various internal sharing sessions about the latest info on new product launches and updates on marketing promotions.

Benefit Package

1. Must-have:

• EPF, SOCSO, EIS Contribution
• Annual Increment
• Performance Bonus
• Annual Leave
• Medical Leave
• Compassionate Leave

2. General:

• Medical Benefit
• Optical Benefit
• Dental Benefit

3. Special at Dasher:

• Insurance
• Laptop provided
• Trip Vacation Voucher
• Anniversary Gift – Thank you to be with us!
• Birthday Gift – Must celebrate!
• Snacks, and Refreshment provided
• La Familia Benefit – you’re encouraged to spend time with family, treat them a meal and claim back from Dasher!
• Staff Discount – The deal can go real crazy~
• Festive Gifts and Celebrations
• Engaging bonding activities - sports, movie night and more – non-mandatory and feel free to suggest for more!

Pay: RM2,000.00 - RM2,500.00 per month

Benefits:

• Dental insurance
• Free parking
• Health insurance
• Parental leave

Ability to commute/relocate:

• Bukit Raja: Reliably commute or planning to relocate before starting work (Preferred)

Language:

• English (Preferred)

Work Location: In person