Junior Relationship Manager

Role Overview

The Junior Relationship Manager will support the management and growth of OneMAI’s partner network by assisting with partner onboarding, regular communication, activation, engagement, and issue resolution.

The role is focused on helping existing partners remain active and productive, supporting new partners through onboarding, monitoring partner performance, and identifying opportunities to improve user activation and transaction volume.

Key Responsibilities

• Assist with onboarding new partners and ensuring they understand the partner structure, processes, and expectations.
• Maintain regular communication and check in with assigned partners to monitor their activity and provide support.
• Follow up with partners whose referred users have signed up but have not completed transactions.
• Assist in reactivating dormant partners and referred users through regular follow-ups.
• Serve as the first point of contact for basic partner questions and concerns, escalating complex issues when necessary.
• Track partner signup links and monitor signups, active users, and transaction activity.
• Maintain accurate and up-to-date records of partner performance and engagement.
• Monitor partner activity and flag partners who may require additional support or performance intervention.
• Assist the Relationship Manager in recommending partner tier changes based on performance.
• Identify potential new partners through research, outreach, referrals, and existing networks.
• Support the onboarding and activation of newly identified partners.
• Follow up with prospective partners throughout the onboarding process to ensure they complete the required steps.
• Prepare regular reports on partner activity, signups, activation, transactions, and issues.
• Work closely with the Support, Growth, and Operations teams to resolve partner-related issues and improve partner experience.

Required Skills

• Good communication and interpersonal skills
• Strong follow-up and relationship-building skills
• Customer service or partner management experience is an advantage
• Good organizational and time-management skills
• Ability to track and manage multiple partners simultaneously
• Basic reporting and data-tracking skills
• Proficiency with Google Workspace, Microsoft Office, spreadsheets, and communication tools
• Ability to work independently and escalate issues appropriately
• Proactive, reliable, and target-oriented

Work Location: Hybrid remote in Kaduna