Junior Sales Executive

Position Overview

We are looking for a responsible, friendly and detail-oriented Junior Sales Executive to support the daily operations of our Sales Gallery. The role will serve as the first point of contact for walk-in visitors and incoming enquiries, while providing administrative and sales support to the Sales Team.

The successful candidate should possess good communication skills, a pleasant personality, strong attention to detail and the ability to handle multiple tasks in a fast-paced property sales environment.

Key Responsibilities

1. Sales Gallery & Customer Reception

• Welcome and attend to walk-in visitors at the Sales Gallery in a professional and friendly manner.
• Handle general enquiries and provide basic information about the company's property projects, products, facilities, pricing and ongoing promotions.
• Register and maintain accurate records of walk-in visitors and enquiries.
• Manage incoming telephone calls, WhatsApp enquiries and general customer enquiries where required.
• Direct qualified prospects to the appropriate Sales Executive for further consultation and follow-up.
• Maintain a professional and presentable Sales Gallery environment.

2. Sales Team Support

• Assist Sales Executives with day-to-day administrative and documentation work.
• Prepare, print, organise and maintain sales-related documents and forms.
• Assist with preparation and submission of booking forms, customer documents and other sales paperwork.
• Coordinate with the Sales Team, Sales Administration, Finance and other relevant departments to facilitate smooth documentation processes.
• Follow up on outstanding documents and assist Sales Executives in ensuring paperwork is completed accurately and on time.
• Maintain proper filing and records of customer and sales documents.

3. Sales Reporting & Data Management

• Compile and prepare daily and weekly sales reports.
• Maintain accurate records of walk-ins, enquiries, appointments, bookings and sales activities.
• Update customer/enquiry databases and ensure information is complete and accurate.
• Assist the Sales Manager in preparing sales performance reports and other ad-hoc reports.
• Monitor and compile daily visitor and enquiry statistics for management review.

4. Customer Service & Follow-Up

• Provide basic assistance to customers throughout their visit to the Sales Gallery.
• Handle general customer requests and enquiries professionally.
• Record and channel customer feedback to the relevant Sales Executive or Sales Manager.
• Follow up on basic administrative matters with customers when required.
• Ensure a positive customer experience from the first point of contact.

5. Sales Gallery Operations

• Assist in maintaining the daily operation and readiness of the Sales Gallery.
• Ensure brochures, price lists, forms, promotional materials and other sales collaterals are adequately stocked.
• Assist with property launches, events, exhibitions and other sales & marketing activities when required.
• Perform other duties and ad-hoc assignments as assigned by the Sales Manager or Management.

Requirements

• Minimum SPM / Diploma / Bachelor's Degree in Business, Marketing, Sales, Administration, Property or a related field.
• 1–2 years of working experience in sales administration, customer service, receptionist, property or related industries is an advantage.
• Fresh graduates with a positive attitude and strong willingness to learn are encouraged to apply.
• Good communication and interpersonal skills.
• Pleasant, confident and customer-oriented personality.
• Good command of English and Bahasa Malaysia. Mandarin or other languages will be an added advantage.
• Good computer literacy, particularly Microsoft Excel, Word and PowerPoint.
• Strong organisational skills with good attention to detail.
• Able to handle confidential customer and sales information responsibly.
• Able to work independently as well as in a team.
• Willing to work on weekends and public holidays according to the Sales Gallery schedule.

Key Competencies

• Customer Service & Communication
• Administrative & Documentation Skills
• Attention to Detail
• Data Entry & Reporting
• Teamwork & Coordination
• Time Management
• Professionalism & Positive Attitude
• Basic Sales & Property Knowledge

Performance Indicators

The performance of the Junior Sales Executive will be evaluated based on:

• Accuracy and timeliness of daily and weekly sales reports.
• Accuracy and completeness of sales documentation.
• Responsiveness to walk-in and telephone enquiries.
• Quality of customer service provided at the Sales Gallery.
• Effectiveness in supporting the Sales Team.
• Proper maintenance of customer and sales records.
• Overall Sales Gallery administration and operational efficiency.