Junior Service Advisor

Sherway Nissan is looking to hire a Junior/internal Service Advisor to join their team.

Responsibilities

• Scheduling service appointments
• Opening work orders and describing clearly and accurately the specific customer problems and needs
• Recommending and explaining the nature of the required automotive maintenance and repairs to the customer
• Securing agreement from customer before repairs, outlining cost estimate and approximate time when vehicle's work will be completed
• Communicating frequently and effectively with Service Technicians to obtain information on needed vehicle repairs
• Keeping customer informed of the repair progress and communicating the need for additional work when needed
• Explaining warranty policies and factory-recommended maintenance schedules to customer
• Staying up to date on technical and performance information on all vehicles serviced by the dealership
• Encouraging vehicle service and maintenance by advising customers on the care of their cars and the value of maintaining their vehicles.
• Handling customer inquiries and complaints in a timely and effective manner

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Qualifications

• Basic mechanical and automotive product knowledge
• Ability to communicate technical information in a manner that customers understand
• Excellent computer skills. Knowledge of related in-house dealership computer systems an asset
• Highly effective listening, communication and customer service skills
• Thrives in a fast paced environment, working well under pressure
• Excellent organization and multi-tasking abilities. Detail oriented
• Team player but also able to work independently
• G class driver’s license with a clean driver’s abstract report

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Vision care

Experience:

• Customer service: 1 year (required)
• Automotive industry: 1 year (required)

Work Location: In person