Junior Service Planning & Operation Executive

About the role

Junior Service Planning & Operation Executive role involving scheduling, coordination, and customer communication management.

Key responsibilities

• Schedule and coordinate appointments through outbound calls
• Record and update all incoming and outgoing communications in the system, including phone calls and WhatsApp messages
• Follow up on pending cases and coordinate with partners to ensure timely resolution of customer requests
• Maintain accurate and organized documentation for tracking and reporting purposes
• Escalate urgent or unresolved issues to the relevant team promptly
• Ensure all records and case updates are completed in a timely manner
• Perform ad hoc tasks and assignments as required

About you

• Minimum Diploma or equivalent qualification
• Strong attention to detail with a high level of accuracy
• Ability to multitask and manage time effectively in a fast-paced environment
• Good communication skills with a professional and positive attitude

Benefits

• Birthday Leave
• Staff Purchase
• Transport Allowances