Junior Service Reception

About the role

Charlestown Toyota is seeking a Junior Service Reception to join our dynamic team in Gateshead, NSW. This is a full-time position that plays a crucial role in delivering exceptional customer service and supporting the smooth operation of our service department. As the first point of contact for our customers, you will be instrumental in creating a positive experience and ensuring efficient workflow within our busy automotive service facility. This role offers an excellent opportunity to develop your administrative and customer service skills within a professional automotive dealership environment.

What you'll be doing

Your key responsibilities will include:

• Greeting customers warmly and professionally as they arrive at the service reception area
• Processing service requests and scheduling vehicle servicing and repair appointments
• Collecting and recording accurate vehicle and customer information
• Managing enquiries via phone, email and in person in a timely and courteous manner
• Explaining service procedures and associated costs to customers clearly and confidently
• Maintaining reception area cleanliness, tidiness and organisation
• Coordinating communication between service advisors, technicians and customers
• Processing payments and managing basic financial transactions
• Maintaining confidentiality and adhering to company policies and procedures
• Supporting the service team with administrative duties as required

What we're looking for

To be successful in this role, you should possess:

• Strong communication and interpersonal skills with the ability to interact professionally with customers and staff at all levels
• A genuine passion for delivering excellent customer service and creating positive interactions
• Proficiency in using computer systems, email and administrative software
• Excellent organisational and time management abilities to manage multiple tasks and priorities
• Attention to detail and accuracy when recording customer and vehicle information
• A professional appearance and demeanour appropriate for a customer-facing role
• Reliability, punctuality and a positive, team-oriented attitude
• Previous reception or customer service experience is highly desirable
• Basic knowledge of vehicle terminology is advantageous but not essential
• A willingness to learn and develop your skills within the automotive industry

What we offer

Charlestown Toyota is committed to creating a supportive and rewarding workplace for our team members. We offer:

• Ongoing employment stability with a growing automotive dealership

• Comprehensive induction and on-the-job training to help you succeed in your role

• Opportunities for career development and progression within our dealership

• A collaborative and friendly team environment where your contributions are valued

• A commitment to maintaining a safe and professional workplace

About us

Charlestown Toyota is a leading automotive dealership based in Gateshead, dedicated to providing exceptional customer service and quality vehicle servicing. We pride ourselves on our professional team, reliable service delivery and commitment to customer satisfaction. Our values centre on integrity, excellence and putting our customers at the heart of everything we do.

If you are an enthusiastic individual ready to launch your career in customer service within the automotive industry, we would love to hear from you. Apply now to join the Charlestown Toyota team and become part of a professional, customer-focused organisation.