CyberOne

Job Title:
Junior Support Analyst – Secure Network Operations Centre (SNOC)
Location:
PH - Fully Remote
Employment Type: Full-time
About The Role
This entry-level role provides an excellent opportunity to begin a career within CyberOne's Secure Network Operations Centre. You will monitor customer environments, provide first-line support and develop your technical capability through structured mentoring, formal Microsoft training and real-world experience.
What You’ll Do
<ul>
<li>Monitor customer infrastructure and cloud platforms.</li>
<li>Respond to alerts, incidents and service requests.</li>
<li>Perform first-line troubleshooting across Microsoft technologies.</li>
<li>Escalate issues with clear technical notes.</li>
<li>Complete daily operational health checks.</li>
<li>Produce knowledge articles and documentation.</li>
<li>Deliver excellent customer service.</li>
<li>Participate in shift handovers and continual improvement.</li>
<li>Learn new technologies through mentoring and certification.</li>
<li>Employees are expected to demonstrate a security-first mindset and ensure that information security considerations are incorporated into their day-to-day activities, decision-making, and interactions with customers, suppliers, and colleagues.</li>
</ul>
What We’re Looking For
<ul>
<li>Passion for technology and cyber security.</li>
<li>Good Windows and Microsoft 365 knowledge.</li>
<li>Basic networking understanding.</li>
<li>Strong customer service and communication skills.</li>
<li>Willingness to learn and work as part of a team.</li>
<li>Logical problem-solving skills.</li>
</ul>
Why CyberOne
CyberOne is an elite cyber defence team — CREST SOC certified, NCSC-assured incident responders and Microsoft-first across everything we do. We protect mid-market and enterprise customers who see cyber resilience as mission-critical.
You’ll be joining a company that:
<ul>
<li>Treats customer defence like a real-world responsibility, not a checkbox.</li>
<li>Moves fast, communicates clearly and takes ownership.</li>
<li>Invests in people who want to grow their capabilities</li>
</ul>
What’s In It for You:
<ul>
<li>Flexible working hours &amp; remote-first culture</li>
<li>Birthday off, long-service awards</li>
<li>Bi-annual performance awards and team off-sites</li>
<li>Structured training, technical exposure and career pathing</li>
</ul>
Let’s redefine what it means to be secure. Together.
#CyberDefenders

Junior Support Analyst – Secure Network Operations Centre (SNOC)

Junior Support Analyst – Secure Network Operations Centre (SNOC)

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