junior support engineer

Job Description & Requirements

A Junior IT Support Engineer provides technical assistance and support to end-users, ensuring the smooth operation of computer systems and networks. Key responsibilities include :

• Technical Support:
• Troubleshoot and resolve technical issues related to hardware, software, and network systems
• Provide remote and on-site support to end-users, addressing their technical concerns and resolving issues efficiently
• System Maintenance:
• Perform routine maintenance tasks, such as software updates, patches, and system checks
• Assist in the deployment and configuration of new hardware and software
• Problem-Solving:
• Identify and diagnose technical problems, providing timely and effective solutions
• Collaborate with senior IT staff to resolve complex technical issues
• Documentation:
• Document technical issues, resolutions, and procedures for future reference
• Maintain accurate records of IT assets, software licenses, and system configurations
• User Support:
• Provide training and guidance to end-users on the use of IT systems and applications
• Develop and maintain user documentation and guides

Requirements and Skills:

• Education: ITE/Diploma in Computer Science, Information Technology, or a related field
• Technical Skills:
• Strong understanding of computer systems, networks, and operating systems (Windows, macOS, Linux)
• Experience with help desk software and ticketing systems
• Soft Skills:
• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Good time management and organizational skills
• Certifications:
• CompTIA A+, Network+, or similar certifications are a plus

Career Path:

• Growth Opportunities: upgrading skill and specialize in specific areas (e.g., cybersecurity, cloud computing), or move into IT project management
• Professional Development: Opportunities for ongoing training in emerging technologies and IT service management best practices
• Training will be provided

We are an info-comm technology solutions provider. We offer an extensive suite of integrated ICT solutions and services leveraging on our expertise in Enterprise IT Infrastructure, Mobility and management.

In partnership with leading industry IT vendors, we provide best of breed IT infrastructure and Mobility solution to meet the needs of our diversified base of customers.

AT Remora, we provide continuous training and upgrading for all our employees for their career progression and development for deserving talents. The youthful, vibrant and fast-paced environment, coupled with welfare and benefits that is above industry benchmark, is an ideal place for aspiring and driven candidates to work and to grow.