Junior Support Technician

Junior Support Technician

(Hybrid - White House, TN)

About the Role:

We're seeking a motivated and technically minded Junior Support Technician to provide day-to-day technical support while assisting with system administration, software applications, development, cybersecurity, compliance, and technology projects.

This role will serve as a resource to the ITCompliance Manager and provide backup support for Help Desk operations and the Software Developer. This is a great opportunity for someone looking to build broad experience across multiple areas of IT.

What We Offer:

• Health, dental, and vision benefits
• Paid time off and company holidays
• Opportunities for professional growth and advancement
• Exposure to a broad range of IT systems, applications, development, and compliance initiatives

This is a full-time, salaried position with standard hours of Monday-Friday, 8:00 AM-4:00 PM. The schedule offers flexibility based on business needs, and daily hours may vary depending on workload and priorities.

Why You'll Love This Role:

• Gain hands-on experience across multiple areas of IT
• Blend of technical support, systems administration, software development, and cybersecurity
• Direct partnership with the ITCompliance Manager
• Opportunity to contribute to technology projects and process improvements
• Variety of work in a fast-paced environment

What You'll Be Doing:

Technical SupportSystems -

• Provide technical support related to hardware, software, applications, system access, and other technology issues
• Serve as backup support for Help Desk and Software Development functions
• Troubleshoot technical issues involving company systems, applications, integrations, and business processes
• Support user account management, system configurations, and technology onboarding and offboarding
• Assist with administration, maintenance, optimization, and reporting of company applications and technology platforms
• Coordinate with external IT vendors and software providers to resolve technical issues
• Maintain documentation related to systems, configurations, processes, and procedures

Development, SecurityCompliance -

• Assist with application and code testing, troubleshooting, documentation, and system enhancements
• Support cybersecurity, compliance, risk management, and information security initiatives
• Assist with internal and external audits by gathering documentation and tracking remediation efforts
• Support IT and Development reporting related to system performance, security metrics, support trends, and operational analytics

Who You Are:

• Technically curious and eager to learn
• Customer-focused with strong communication and problem-solving skills
• Organized, detail-oriented, and able to manage multiple priorities
• Comfortable supporting both technical and non-technical employees
• Able to work independently while knowing when to escalate issues
• Interested in developing skills across IT support, applications, development, cybersecurity, and compliance

What You Bring:

• Associate's or Bachelor's degree in Computer Science, Information Technology, Software Engineering, Computer Information Systems, or a related field, or equivalent combination of education and experience
• 1-3 years of experience in IT support, software development, or a combination of both preferred
• Experience supporting Windows environments and standard business applications preferred
• Familiarity with modern IT systems, business applications, and support tools
• Basic understanding of software development concepts, system integrations, and application workflows
• Knowledge of cybersecurity and information security principles
• IT certifications such as CompTIA A+, Network+, Security+, Microsoft, or similar are a plus

Company Overview:

First Call Claims Solutions (A QRM Company) is a trusted call center with 25+ years of experience serving 1,000+ clients nationwide. We specialize in processing insurance claims-from the very first report of a loss (FNOL - First Notice of Loss) to any other incident that needs attention (FNOI - First Notice of Incident)-and provide 24/7 support, overflow handling, and dedicated CAT response teams.

Our reputation is built on operational excellence, responsiveness, and an unwavering commitment to our clients.

Ready to Join Our Team?

If you're passionate about technology, enjoy solving problems, and want the opportunity to grow your career across IT support, applications, development, cybersecurity, and compliance, we'd love to hear from you.

Apply today and help support, improve, and secure the technology that keeps First Call Claims Solutions running!