Junior System Administrator

Junior System Administrator

Department: Information Technology
Role Level: Junior / L1 IT Support
Job Location: Hyderabad – Maikonda
Reporting To: IT Manager / System

1. Job Purpose

To provide first-level technical support to users and assist in the smooth operation, maintenance, and troubleshooting of the organization’s IT infrastructure, systems, devices, and IT services.

2. Key Roles & Responsibilities

End-User & Hardware Support

· Troubleshoot desktops, laptops, monitors, docking stations, and other IT peripherals.

· Install, configure, replace, and maintain IT hardware and software.

· Coordinate warranty repairs and hardware-related service requests.

Operating System & Application Support

· Install and troubleshoot Windows, macOS, and Linux operating systems.

· Perform system updates, driver installations, basic performance troubleshooting, and OS reinstallation.

· Provide first-level support for commonly used business applications.

Email & User Support

· Configure and troubleshoot Google Workspace (Gmail) and Microsoft 365/Outlook accounts.

· Support email login, synchronization, configuration, and access-related issues.

· Assist users with Google Drive, OneDrive, and other productivity tools.

Network & Connectivity

· Configure and troubleshoot basic routers, switches, and Wi-Fi Access Points.

· Troubleshoot LAN, Wi-Fi, internet, IP, and connectivity issues.

· Escalate complex network issues to senior IT personnel or service providers.

Printer & AV Support

· Install, configure, and troubleshoot local and network printers.

· Generate printer usage/status reports and coordinate printer servicing.

· Provide support for meeting-room AV, projectors, displays, cameras, microphones, speakers, and video conferencing systems such as Google Meet and Microsoft Teams.

CCTV & IT Security

· Monitor CCTV systems and perform basic troubleshooting of cameras and recording systems.

· Install and maintain approved antivirus/endpoint security software.

· Assist with security updates, endpoint checks, and escalation of security-related issues.

Vendor, Procurement & Renewal Coordination

· Coordinate with vendors for IT hardware, peripherals, networking equipment, repairs, and services.

· Obtain quotations and assist with procurement activities.

· Maintain records of quotations, invoices, warranties, and service documents.

· Track and coordinate ISP, antivirus, software, hosting, and other IT service renewals.

IT Asset & Documentation

· Maintain IT asset records, allocation/handover details, warranty information, and service history.

· Maintain IT support records and prepare basic operational reports.

· Document recurring issues, troubleshooting procedures, and completed maintenance activities.

3. Key Performance Areas (KPIs / KRAs)

· Timely resolution of L1 user support issues.

· Availability and smooth functioning of end-user IT systems.

· Timely installation and configuration of IT equipment.

· Effective troubleshooting and escalation of technical issues.

· Accurate IT asset, vendor, and service documentation.

· Timely coordination of renewals, repairs, and vendor services.

· Quality of user support and adherence to IT policies and procedures.

4. Required Skills & Competencies

· Working knowledge of Windows, macOS, and Linux.

· Basic knowledge of LAN, Wi-Fi, TCP/IP, DHCP, DNS, routers, switches, and access points.

· Working knowledge of Google Workspace and Microsoft 365/Outlook.

· Basic understanding of printers, AV systems, CCTV, and endpoint security.

· Good troubleshooting, communication, documentation, and vendor coordination skills.

· Ability to work independently on routine IT support and escalate complex issues appropriately.

Work Location: In person