Junior System Engineer

Position: System Engineer

Key Responsibilities

• Lead customer engagements for product deployment and provide hands-on support for DR, backup, and migration operations within Kubernetes / OpenShift clusters.
• Analyze complex customer issues and drive root cause resolution.
• Act as an escalation point for critical customer issues related to infrastructure, cloud, and container platforms.
• Lead and execute technical PoCs and troubleshooting sessions for customer environments.
• Collaborate with internal engineering and product teams by providing field feedback and influencing roadmap decisions.
• Work on creating and maintaining technical runbooks, deployment guides, and troubleshooting documentation.

Requirements

• 3-5 years of experience in System Engineering role.
• Proven experience in debugging Kubernetes or Red Hat OpenShift clusters in production.
• Strong experience in Linux internals, networking, and containerization.
• Hands-on experience in troubleshooting customer issues (logs, metrics, traces, connectivity).
• Experience with any scripting language (Python, Bash, etc.) for automation is plus.
• Exposure to Terraform or similar IaC tools is a plus.
• Hands-on experience with one major cloud platform (AWS, Azure, or GCP).
• Familiarity with virtualization technologies (VMware, KVM, etc.).
• Excellent communication skills for working with global customers and cross-functional teams.
• No recent career gap

(This is not a System Administrator role. Only apply if you have System Engineering experience with direct customer interaction and deep Kubernetes/OpenShift troubleshooting skills

Search keywords:

we are looking for (must have)

• Kubernetes
• Red Hat OpenShift
• K8s troubleshooting
• Cluster operations
• Customer issue debugging
• Cloud connectivity issues
• Kubernetes networking (DNS, CNI, Ingress, Load Balancer, Firewall)
• Production Kubernetes support
• Linux internals

Certifications (Filter Boosters)

• CKA (Certified Kubernetes Administrator)
• CKAD (Certified Kubernetes Application Developer)
• CKS(Certified Kubernetes Security Specialist)

Good-to-have (Plus Points)

• Scripting (Python, Bash, Shell, Go)
• Terraform (or Infrastructure as Code)
• Cloud platform experience (AWS / Azure / GCP)
• Virtualization (VMware, KVM, Hyper-V)
• Observability (Prometheus, Grafana, ELK, Loki, OpenTelemetry, Splunk)
• Escalation handling
• Root cause analysis (RCA)
• Runbooks / Knowledge base creation

https://www.rackwareinc.com/