Junior System Engineer (Level 1)

Company Description

M247 Global is a leading connectivity and hosting infrastructure provider with a presence across Europe, Asia, the United States, and Australia. Our mission is to empower businesses by providing reliable, ultra-fast global connectivity, flexible access, and cutting-edge solutions 24/7, across over 50 global internet exchange points

Role Description

Based in Romania, you will join our Technical Support team, whose aim is to build and maintain the

functionality of both our internal and our customers’ IT infrastructures. As part of our team, you will perform system engineering and administration tasks, troubleshoot technical challenges, and provide first-line technical support for clients. This role involves working on rotating shifts, 24x7x365 coverage (including weekends and night shifts).

Qualifications

- Handle monitoring of all incoming alerts, notifications, requests and making sure to escalate to

the correct department / tech level required if needed.

• Knowing our products and services and what systems information to relay to clients as

requested.

• Handle basic internal tasks such as the following: server deployment, hardware upgrades /

downgrades, escorting clients in the Data Center, basic systems / services setup (initial OS

installation / partitioning – handing over).

• Analyse, manage and update requests sent by our customers via our ticketing system, chat

and over the phone.

• Work in close collaboration with your colleagues to ensure that service delivery to the customer

is of the highest standard.

• Ensure high customer satisfaction is met with each response.

• On call escalations to Level 2 tech and or Managers per escalation procedure.

• Monitoring of all infrastructure and related services, both internally and customer owned.

• Sending notifications regarding services to customers.

• Validating customer details and generating reports.

• Datacenter operations - hardware troubleshooting replacement; server racking and

connectivity.

Must Have

• Basic understanding of networking principles and IT security

Excellent communication skills and customer-oriented approach

• Fluency in English is required

Nice to Have

• WHM/ cPanel

• Zabbix monitoring system

• WHMCS ticketing platform