Junior Systems Administrator

Job Overview: The Junior Systems Administrator provides on-site and remote technical support for the firm’s Atlanta office and assists the Information Technology Department with the administration, maintenance, monitoring, and support of the firm’s technology infrastructure.

This position serves as the primary on-site IT resource for the Atlanta office while working closely with the Director of Information Technology and other IT team members. The role is responsible for supporting end users, workstations, servers, network equipment, printers, telecommunications, and other technology used in the firm’s daily operations.

The Junior Systems Administrator will also assist with troubleshooting infrastructure and connectivity issues, system monitoring, user administration, equipment deployment, security controls, documentation, and escalation of more complex technical issues.

Essential Duties and Responsibilities:

• Provide day-to-day technical support for employees in the Atlanta office and remote users as assigned.
• Install, configure, maintain, and troubleshoot Windows desktops, laptops, and related hardware.
• Assist with the administration and support of Windows Server environments.
• Perform basic Active Directory administration, including user accounts, groups, permissions, and computer objects.
• Assist with Microsoft Exchange/Outlook and email-related support.
• Support printers, scanners, multifunction devices, conference room equipment, and other office technology.
• Troubleshoot LAN, WAN, Wi-Fi, VPN, DNS, DHCP, and general network connectivity issues.
• Assist with the monitoring and support of servers, network equipment, internet connectivity, firewalls, and related infrastructure.
• Support remote-access technologies and connectivity between the Atlanta office and other firm locations.
• Deploy and maintain workstations, software, security tools, and peripheral equipment.
• Assist with endpoint security, antivirus/EDR, patching, system updates, and other cybersecurity controls.
• Monitor system alerts and escalate server, network, security, backup, or application issues when appropriate.
• Assist with backup monitoring and basic recovery procedures.
• Create, modify, and disable user accounts and system access according to established procedures.
• Maintain accurate documentation of equipment, systems, configurations, procedures, and support activities.
• Maintain IT inventory and assist with equipment purchasing, deployment, replacement, and disposal.
• Coordinate with technology vendors and service providers when troubleshooting or maintaining systems.
• Assist with technology projects, system upgrades, office changes, and infrastructure improvements.
• Follow established IT security policies, change-management procedures, and data-protection requirements.
• Provide remote support to other firm locations when needed.
• Escalate complex infrastructure, application, security, or network issues to senior IT personnel or the Director of Information Technology.
• Perform other technology-related duties as assigned.

Qualifications Preferred:

• 1–3 years of experience in IT support, desktop support, help desk, network support, or junior systems administration.
• Working knowledge of Microsoft Windows desktop operating systems.
• Basic knowledge of Microsoft Windows Server and Active Directory.
• Familiarity with Microsoft Exchange/Outlook and Microsoft Office applications.
• Basic understanding of TCP/IP networking, DNS, DHCP, VPNs, switches, firewalls, and wireless networking.
• Experience troubleshooting desktops, laptops, printers, scanners, and other office technology.
• Familiarity with endpoint security, antivirus/EDR, patch management, backup systems, and remote monitoring tools is preferred.
• Experience supporting users in a professional office environment is preferred.
• Experience working in a law firm or other professional-services environment is a plus.
• Strong troubleshooting, analytical, and problem-solving skills.
• Ability to document technical issues, procedures, configurations, and resolutions clearly.
• Strong communication and customer-service skills.
• Ability to prioritize multiple support requests and technical responsibilities.
• Ability to work independently as the primary on-site IT resource while collaborating with a remote IT team.
• Ability and willingness to learn new technologies and assume increasing systems administration responsibilities.
• Appropriate discretion when handling confidential, privileged, and sensitive information.

Education Requirements:

Associate degree in Information Technology, Computer Science, Information Systems, or a related field preferred.

Equivalent technical training, certifications, and relevant professional experience may be considered in lieu of a degree.

Microsoft, CompTIA A+, Network+, Security+, or similar industry certifications are preferred but not required.

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Work Location: In person