Junior Systems & Cloud Engineer

Junior Systems & Cloud Engineer

Long Beach, CA – Onsite

Sierra Pacific Engineering and Products (SPEP) designs, manufactures, and proudly distributes high quality, cost-effective industrial hardware components B2B. As an ISO-certified industrial hardware company, our vision is to bring growth and stability to our customers through sustainable methods of engineering, service, and value.

Employee-Powered, Employee-Owned - Our employees make SPEP all that it is. This belief is reinforced with the Employee Stock Ownership Plan (ESOP) providing employees with 100% ownership in the business and the opportunity to benefit from the company’s success.

Position Summary

The position supports employees, business systems, cloud services, computers, and basic networking, with a strong focus on resolving everyday technology issues for users across the company. The successful candidate will independently handle routine support and administration, work closely with employees at all levels, and partner with senior IT staff on more complex matters. Own the reliability, scalability, automation, and performance of SPEP's enterprise platforms while continuing to lead day-to-day IT Service Management execution and Service Desk operations. This is a hands-on junior IT role for someone with the practical experience to contribute from day one.

Here’s what you’ll do:

·      Collaborate and support intra-departmental teams.

·      Flexibility to work outside of regular business hours to meet deadlines, support system maintenance, or respond to critical issues.

·      Ability to work under pressure, manage multiple projects simultaneously, and meet critical deadlines while maintaining a high level of accuracy and customer service.

·      Occasional travel may be required based on business and project needs.

·      Serve as a reliable first point of contact for everyday employee technology needs, providing responsive and practical support.

·      Own day-to-day Service Management execution, Level 1, and 2 in Jira Service Management, including triage, request and incident handling, prioritization, communication, and service-level performance.

·      Configure and administer Jira Service Management, including users, permissions, queues, workflows, forms, dashboards, and basic reporting.

·      Set up and support computers, accounts, printers, phones, and workplace technology with limited supervision.

·      Use Microsoft Copilot and other Microsoft AI-assisted tools to improve support, documentation, research, and routine workflows.

·      Help users adopt AI tools safely and effectively, following company security and data-handling requirements.

·      Diagnose and resolve common hardware, software, network, and connectivity issues; escalate complex problems with clear documentation.

·      Maintain accurate hardware inventory, software records, and IT documentation.

·      Assist with patching, backups, security, cloud systems, servers, and network maintenance.

·      Learn and support all areas of SPEP’s IT infrastructure, take ownership of basic IT projects, and steadily expand technical responsibility.

·      Perform routine administration in Microsoft 365, Entra ID, Teams, SharePoint, and user access.

·      Use Service Management data to reduce recurring demand, improve knowledge, automate common work, identify Problem and RCA opportunities, and improve service outcomes.

·      Drive SPEP Hardware Asset Management to new and improved standards

·      Own Microsoft 365, Entra ID, Teams, SharePoint, endpoints, and user access.

·      Administer and support SPEP's hybrid environment across Azure, Oracle Cloud Infrastructure, on-premises infrastructure, networking, and connectivity.

Here’s what you will bring to the table:

·      Bachelor's degree in information technology or a related field, or an equivalent combination of education and hands-on experience.

·      3-4+ years of progressive experience supporting enterprise systems, cloud infrastructure, networks, endpoints, and Microsoft 365 environments, and Jira Service Management, including ownership of complex Level 1 support with Level 2 coordination/facilitation.

·      Understanding of Windows/Linux operating systems, TCP/IP networking, DNS, and DHCP.

·      Working experience with Microsoft 365, SharePoint, Windows, Entra ID, Teams, user accounts, computers, printers, and common business software.

·      Practical experience using Microsoft Copilot and other Microsoft AI-assisted tools in a business environment.

·      Proven ability to independently diagnose and resolve common user, device, software, and connectivity issues.

·      Comfort working directly with employees on routine day-to-day problems, including patient follow-up and clear explanations.

·      Practical knowledge of networking, cloud services, security, backups, and device management.

·      Strong organization, communication, documentation, ownership, and customer-service skills.

·      Self-starter who follows established procedures, knows when to escalate, remains hands-on, and is motivated to learn the full IT environment and develop toward broad technical expertise and greater ownership over time.

·      IT, Microsoft, or Atlassian certification is helpful but not required.

·      Experience operating or materially improving an IT Service Management environment, including incident and request management, SLAs, escalation, knowledge, problem/root-cause analysis, change controls, asset management, and reporting.

·      Strong troubleshooting, documentation, prioritization, and customer-service skills, with the ability to communicate clearly with employee owners, business partners, vendors, and technical teams.

·      An ownership mindset: resourceful, accountable, collaborative, security-conscious, and committed to continuous improvement in an onsite manufacturing and distribution environment.

·      Microsoft Azure Administrator Associate, Microsoft 365 Administrator, or comparable cloud, networking, security, or IT service-management certification preferred, not required.

Here’s what’s in it for you:

·      Salary range of $85,000 - $100,000 based on experience.

·      Medical Benefits to include subsidized health care premiums (medical, dental, vision), Basic Life and AD&D Insurance, Wellness Program, FSAs for Medical and/or Dependent Care, Supplemental Aflac Insurance.

·      Time Off to include 11 days accrued in year one (with an escalation schedule), eight paid holidays, Voting and Bereavement Leave, Volunteer/Service Time.

·      Beyond the Paycheck, SPEP offers and an Employee Stock Ownership Program (We are 100% Employee Owned!), 401K match of 4% when you defer 5%, no vesting required, profit sharing based on company performance targets and eligibility, a supportive team environment, training and resources to help you succeed and excel.

Equal Employment Opportunity (EEO) Statement

In accordance with state and federal laws, SPEP prohibits unlawful discrimination, harassment, intimidation, or coercion in employment, based on: age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military and veteran status, national origin, race, sex, gender including gender identity, and gender expression, and sexual orientation and all other classes protected by Federal, State or City.

What We Believe

We are committed to the pursuit of quality and excellence on all fronts, bringing our customers’ vision to life with unrivaled quality, from concept to delivery. Steeped in the company’s core values, SPEP employees strive to…

Be Optimistic

Everything we do begins with attitude, and at SPEP we choose a positive outlook. Optimism is what allows us to persist, be resilient, and inspire those around us.

Show That You Care

Little things can make a big difference. A little help. A little encouragement. A little extra effort. Because we genuinely care about our colleagues and about those we serve, we show it—in everything we do.

Build Relationships That Last

We are a 100% Employee-Owned Company, a place where people can build a career. We play well with others. We value people and cultivate lasting relationships with employees, vendors, suppliers, customers, and our community.

Challenge Yourself to Grow & Learn

We believe in continual improvement - personal and professional—and we’re secure enough to acknowledge that there’s always room for it. We seek out knowledge and have a thirst to learn more.

Strive For Balance

We enjoy the satisfaction of working hard and the pleasure of relaxation. As a family company, we understand the importance of spending time with loved ones and the happiness we derive from that. It is happiness that propels our passion, our enthusiasm, and our hard work.

Be Resourceful & Take Initiative

We pursue ideas with vigor and take personal ownership for solving problems. It’s our responsibility to create our place on the team and to make contributions that count.

Collaborate Openly & Honestly

No individual has all the answers. We solve problems by communicating with each other and working together. We listen, we ask questions, and we approach our collaborations with compassion, empathy, and trust.