Junior Technical Account Manager (TAM)

We are seeking a motivated and technically curious Junior Technical Account Manager to join our team. This is a great opportunity for a recent graduate or early-career professional to launch a career in cloud technology and customer success. The Junior TAM will support customer relationships across major cloud platforms: Google Cloud Platform (GCP), Amazon Web Services (AWS), Microsoft Azure, and Alibaba Cloud, and work alongside senior TAMs to help customers get the most value from their cloud environments.

Key responsibilities

• Provide day-to-day technical support to assigned accounts across one or more cloud platforms, with guidance from senior team members on more complex issues
• Help troubleshoot customer issues, assist in diagnosing root causes, and support the implementation of effective resolutions
• Build and continually grow your understanding of cloud platform functionalities, best practices, and industry developments
• Collaborate with internal teams (engineering, product, sales) to support customer satisfaction and account success
• Document technical solutions and maintain clear, professional communication with customers throughout the support process
• Assist in identifying opportunities to optimize customer cloud deployments and improve return on investment
• Serve as a secondary point of contact for assigned accounts, helping build trust and rapport alongside senior TAMs
• Support the development of account plans by helping gather data and identify potential opportunities for growth and cost savings
• Monitor customer cloud environments and help analyze performance metrics and usage patterns to flag optimization opportunities
• Help coordinate resources during critical issues, learning how to manage escalations under the guidance of senior team members

About you

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent practical experience)
• 0–2 years of experience in technical support, IT, or a related field; internships or academic projects involving cloud platforms are a plus
• Basic understanding of cloud computing concepts and services (IaaS, PaaS, SaaS); exposure to AWS, GCP, Azure, or Alibaba Cloud is a plus
• Strong analytical and problem-solving mindset, with a willingness to dig into technical issues and learn from more experienced colleagues
• Excellent communication and interpersonal skills, with the ability to explain concepts clearly to both technical and non-technical audiences
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
• A genuine passion for technology and a strong desire to grow into a senior technical account management role