Junior Technical Project Engineer | WFH (Night Shift)

Junior Technical Project Engineer
6-month Contract with potential for extension/regularization based on performance
WFH | 9pm to 6am Shift

Job Description:

• The Technical Project Engineer Team is a global, cross-functional group of engineers and project managers dedicated to the successful deployment, configuration, and optimization of Zoom Phone solutions for enterprise customers. As a Junior Technical Project Engineer (JRPE), you will work alongside experienced Senior Project Engineers and Technical Project Managers, providing hands-on build assistance and technical support across active customer deployment projects. Our team operates with a strong culture of knowledge sharing, mentorship, and continuous improvement — junior engineers are supported through structured shadowing, guided task execution, and progressive ownership of project workstreams as skills develop.

Key Responsibilities:

• Assist senior-level engineers with system troubleshooting and various customer-facing implementation initiatives.

• Build and modify operational call flows based on documented solution designs and customer requirements.

• Provision new Zoom Phone users and perform system configuration, validation, and functional testing for deployment requests.

• Test and validate all serviced requests to ensure accuracy and full functionality.

• Submit and manage incident tickets and feature requests efficiently using the organization's ticketing system.

• Create Zoom Phone project documentation, including detailed call flow diagrams and comprehensive runbooks.

• Author, update, and maintain knowledge base articles to support customer environments.

• Support MACD (Moves, Adds, Changes, and Deletes) activities for customer environments.

• Collaborate with cross-functional teams — including Project Managers, Senior Project Engineers, and Porting Team Members — to ensure timely completion of project deliverables.

• Follow established engineering processes, documentation standards, and quality guidelines.

• Continuously expand technical knowledge through training, mentorship, and hands-on project experience.

Qualifications:

• Bachelor's Degree in any IT related courses.
• At least 2-3 years of experience similar to the role.
• Entry-level understanding of Unified Communications (UCaaS) market space, value proposition, and use cases — particularly for Zoom Phone or similar cloud telephony platforms.
• Experience supporting enterprise telephony deployments, number porting, or call routing configuration.
• Prior experience utilizing enterprise-level IT ticketing systems (e.g., ServiceNow, Jira, Zendesk, or similar) for incident or change management.
• Basic understanding of scripting, or work automation principles.