Junior Technical Support Executive

Responsibilities

• Installing, configuring, and maintaining computer hardware, applications, and systems.
• Providing technical support to staff and clients, either in person or remotely, to set up systems and resolve technical issues within stipulated SLAs.
• Troubleshooting and resolving system, network, hardware, and software problems.
• Replacing faulty hardware components and coordinating with relevant departments for prompt resolution.
• Supporting operations by creating procedural documentation, generating reports, and following diagrams and instructions for system repairs and setups.
• Assisting in the roll-out of new applications, including conducting user acceptance training.
• Setting up user accounts and profiles, addressing password-related issues, and ensuring prompt response to call-outs within agreed time limits.
• Managing multiple open cases simultaneously, prioritizing them for timely resolution.
• Establishing and maintaining strong working relationships with customers, clients, vendors, and colleagues.
• Evaluating and testing new technologies, and effectively communicating with vendors regarding products and applications.

Qualifications

• Diploma / Degree holder IT / Computer Science.
• At least 1 year of working experience in related field is required for this position. Fresh graduates are encourage to apply.
• Able to work efficiently and calmly in a very tight dateline environment.
• Proven success in contributing both in team-oriented environment and individually.
• Proven ability to work creatively and analytically in a problem-solving environment
• Strong sense of ownership and take pride of the quality of coding delivered.

Job Types: Full-time, Permanent

Benefits:

• Cell phone reimbursement
• Health insurance
• Opportunities for promotion
• Parental leave
• Professional development

Ability to commute/relocate:

• Puchong: Reliably commute or planning to relocate before starting work (Required)

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Technical Support: 1 year (Preferred)