Junior Technical Writer

• This role sits within the Global Customer Documentation team, supporting the Video Security & Access Control division of Motorola Solutions. You will help develop, refine, and deliver the clear, accessible information our customers need to successfully deploy and operate our cloud-based video, intrusion, and physical security platforms
• This position involves hands-on technical writing, high-level documentation planning, and prioritization across a growing portfolio of products
• Writing High-Quality Content: Creating customer-focused technical documentation with clarity, creativity, and precision
• User-Centric Information Design: Designing attractive, easy-to-navigate user guides and help centers to assist our end users and administrators
• Quality & Consistency: Peer-reviewing existing and new documentation to maintain top quality and ensure a consistent look, feel, and tone across Motorola Solutions products
• Cross-Functional Collaboration: Working closely with Engineering, Support, Escalations, and User Experience (UX) teams to help shape our video security, access control, and intrusion detection software solutions

Benefits

• Flexible work models
• Paid time off
• Paid parental and family leave
• Health care benefits
• Global wellness resources
• Employee assistance programs
• Rotation programs
• Mentor relationships
• Learning and development opportunities
• Retirement benefits
• Employee bonuses
• Stock grants & employee stock purchase plans- You are not expected to have all of the following skills, but they will be useful in performing your job
• Is confident voicing opinions on product usability, identifying gaps in customer documentation, or pointing out features that are difficult to navigate or document
• Understands the importance of clear, concise, and easily digestible customer instructions
• Is a recent graduate or has foundational experience documenting complex technical subjects for non-technical audiences
• Is highly proficient in English with exceptional written communication skills
• We think you could be a great fit if you are a collaborative team player who thinks holistically, enjoys solving complex problems, and thrives on working autonomously while actively seeking feedback when stuck
• All experience levels (including enthusiastic entry-level candidates) will be considered
• A working knowledge of cloud-based software, machine learning, or video surveillance/access control systems
• Experience creating technical graphics, diagrams, or video tutorials
• Familiarity with component content management systems (CCMS) or authoring software (e.g., MadCap Flare)
• Experience utilizing AI tools to enhance writing efficiency and organizational workflows
• Knowledge of version control workflows (ideally Git)
• Experience with markup languages such as HTML and XML