Junior Workstation Support

Job Title: Junior Workstation Support

Location: Houston, Texas

Work Arrangement: Onsite – Office-Based

Schedule: Monday–Friday

Employment Type: Contract-to-Start (with possibility of transitioning to W-2 employment)

Position Overview

Saint Laurent Consulting is seeking a motivated and technically capable Junior Workstation Support professional on behalf of our client in Houston, Texas. This role will support day-to-day IT operations, workstation deployment, end-user troubleshooting, and zero-touch implementation initiatives within an office environment.

The ideal candidate has 1–2 years of IT support experience, a solid foundation in Windows workstation administration, and an interest in automated device provisioning. This position offers hands-on exposure to workstation lifecycle management, IT infrastructure, and enterprise support processes in a modern environment.

The role will begin as a contract engagement, with the potential to convert to full-time W-2 employment based on performance and business needs.

Key Responsibilities

• Provide first-level technical support for desktops, laptops, monitors, printers, docking stations, and standard office peripherals.
• Assist with workstation deployment, configuration, imaging, hardware swaps, and replacements.
• Support zero-touch implementation by preparing, enrolling, provisioning, and deploying devices using automated setup processes.
• Assist with Windows workstation provisioning and cloud device management tools (e.g., Microsoft Intune, Windows Autopilot).
• Troubleshoot hardware, OS, application, network connectivity, login, and peripheral issues.
• Configure and support Microsoft 365 applications, email, and standard business software.
• Handle employee IT onboarding and offboarding, including equipment assignment, device prep, and access coordination.
• Validate workstation readiness post-deployment to ensure applications and security policies function properly.
• Maintain accurate inventory records for IT assets, deployments, and ticketing logs.
• Document resolution steps and escalate complex technical issues to senior IT staff as appropriate.
• Follow established endpoint management standards, security policies, and deployment protocols.

Qualifications

• Experience: 1–2 years in desktop support, help desk, workstation deployment, or a related IT support role.
• Core Technical Knowledge: Solid understanding of Windows OS, computer hardware, software installation, and basic networking (Wi-Fi, VPN, subnet basics).
• Modern Endpoint Management: Basic exposure to zero-touch deployment, imaging, or automated workstation provisioning is strongly preferred.
• Tools & Platforms: Familiarity with Microsoft Intune, Windows Autopilot, Microsoft 365, Active Directory, or Microsoft Entra ID (Azure AD) is an asset.
• Soft Skills: Strong troubleshooting capabilities, organization, clear documentation skills, and a customer-service mindset.
• Education: Associate degree, technical certificate, or relevant coursework in Information Technology / Computer Science is preferred (CompTIA A+ or MTA certifications are a plus).

Work & Physical Requirements

• Must be available to work fully onsite in Houston, Texas, Monday through Friday.
• Comfortable handling, unboxing, cabling, and deploying IT equipment (ability to lift up to 35 lbs).
• Must be legally authorized to work in the United States without sponsorship.

Contract Details

• Initial Engagement: Contract-to-Start (Estimated 3–6 months initial period).
• Conversion Potential: Opportunity to transition to full-time W-2 employment based on business needs and individual performance.