K9 Resorts Supervisor

Supervisor LPHI | K9 Resorts

FLSA: Full-Time Hourly Non-Exempt

At K9 Resorts, we deliver a luxury experience for dogs and peace of mind for their owners. Our award-winning pet care resorts set the standard in boarding, daycare, and grooming—and we’re looking for a strong Supervisor to help lead our team and operations to the next level.

What You’ll Do As a Supervisor, you’ll be a key leader in the resort—supporting daily operations, developing team members, and ensuring a seamless, 5-star experience for every guest.

Leadership & Operations: Serve as a key holder and Manager on Duty (MOD) when needed

Lead, coach, and support front-of-house and back-of-house teams

Ensure team accountability, performance, and adherence to company standards

Assist with scheduling, staffing, and daily operational execution

Maintain a clean, safe, and organized facility aligned with brand standards

Customer Experience & Sales: Deliver and model 5-Star customer service at every interaction

Drive sales by converting inquiries, tours, and walk-ins into enrollments

Promote services and packages tailored to each pet parent’s needs

Lead by example in communication, hospitality, and professionalism

Represent the brand at community and marketing events

Pet Care & Team Support: Oversee feeding, medication, and daycare operations

Monitor pet health, safety, and behavior, escalating concerns as needed

Support team members in all areas of the resort—jumping in wherever needed

Ensure proper execution of daily checklists and operational procedures

What We’re Looking For Prior supervisory or management experience required

Background in pet care, daycare, boarding, or similar environment preferred

Strong leadership, coaching, and communication skills

Sales-oriented mindset with a proactive, “lead from the front” approach

Ability to multitask and thrive in a fast-paced environment

High emotional intelligence and professionalism

Valid driver’s license

Weekend, holiday, and flexible availability required

What You’ll Get We invest in our leaders so they can invest in their teams:

401(k) with company participation

Health, dental, and vision benefits

Flexible scheduling

Training & leadership development programs

Employee discounts and perks

Why K9 Resorts? This is more than a job—it’s a leadership opportunity in a growing, high-energy environment where people, pets, and performance matter. If you’re ready to lead a team, drive results, and create exceptional experiences, this is your role.

Apply today and step into leadership in luxury pet care!