KA Specialist/大客户管理专员

该职位来源于猎聘 Responsibilities Supply consistent and professional customer service for key customer, so as to enhance good relationship with Key account. 为大客户持续提供专业的客户服务，保持良好的合作关系： 1）Manage end-to-end order execution, coordinating internal production, technical and logistics resources to ensure on-time and quality delivery.

1）负责大客户订单全流程管理，协调内部生产、技术、物流等资源，确保项目按时、按质交付； 2) For special or non-standard orders, independently lead solution development and execution, providing timely progress updates to customers to ensure delivery closure. 2）针对特殊订单或非标需求，独立牵头制定执行方案，及时向客户同步进度，确保交付闭环； Drive key account business growth and sales performance.

驱动大客户业务增长，完成业绩指标： 1）Analyze customer order forecasts and demand fluctuations, identify abnormal changes (volume spikes/drops, category shifts), and develop data-driven inventory and capacity recommendations.

1）分析客户订单预测及需求波动，识别异常变动（增量/减量/品类调整），制定数据驱动的备货及产能建议 2)Monitor competitor activities within key accounts (pricing strategy, service changes, market share shifts, etc.), gather competitive intelligence and formulate proactive countermeasures to defend and expand share. 2）关注竞品在大客户中的业务动向（报价策略、服务变化、份额变动等），收集竞争情报并制定主动应对措施，守住并扩大份额； 3)Evaluate new project opportunities independently, complete commercial and technical feasibility assessment and risk analysis, and present structured proposals for decision-making. 3）独立评估新项目机会，完成商务及技术可行性研判和风险分析，输出结构化方案供管理层决策 Requirements:

• Bachelor Degree Holder, English or mechanical design major will be preferred; 本科及以上学历，英语或机械设计专业优先；
• More than 3 years working experience in multinational corporations; Familiar with the elevator’s products is preferred; 3年以上跨国公司工作经验；熟悉电梯产品优先；
• Excellent MS office skills (Word, Excel, PowerPoint, Outlook); Outgoing, customer oriented and professional customer service skills; Good interpersonal, communication, and organizing skills; logic thinking; Excellent coordinator; General business acumen; 熟悉office操作软件；外向活泼；拥有客户至上的理念及专业的客户服务技能；善于沟通协调，组织能力强；善于逻辑思维；具备商业头脑；
• Adaptable and high responsibility, be willing to work under pressure, team-worker; Proactive, autonomous and initiative driven; Willing to business travel. 适应能力强，高度责任心，抗压力强，善于团队合作，积极主动，愿意出差。