KAM

Midea Group is one of the world’s largest home appliance and air solutions groups. Every day, we work to make life easier, more efficient, and more connected. Our culture is rooted in innovation, collaboration, and operational excellence—and we believe in the power of our people to drive meaningful change.

We are currently looking for a: KAM

A KAM at MIDEA is responsible for managing strategic relationships with distributors, retailers, and B2B customers across the Caribbean region. This role drives business development, revenue growth, and market share expansion for each assigned category. The position oversees sell-in and sell-out strategies, order management, marketing activation, and overall account profitability, ensuring sustainable growth and strong long-term partnerships aligned with MIDEA’s regional objectives.

Responsibilities and Objectives

• Strategic Relationship Management: Build, develop, and maintain strong relationships with distributors, retailers, and B2B customers across Caribbean territories.
• Business Development & Revenue Growth: Drive category growth through structured account plans, expansion initiatives, and identification of new business opportunities.
• Sell-In & Sell-Out Strategy: Lead commercial strategy execution to achieve sales targets, increase market share, and optimize channel performance.
• Order Management: Oversee order processing, forecasting alignment, inventory planning, and coordination with supply chain to ensure product availability and prevent stock-outs.
• Marketing & Local Activation: Coordinate and execute marketing initiatives, trade marketing activities, and local activations to strengthen brand presence and demand generation.
• Account Profitability: Monitor margins, pricing structures, and promotional investments to ensure sustainable profitability.
• Collection & Credit Management: Follow up on receivables, monitor Days Sales Outstanding (DSO), and support credit evaluations to maintain healthy cash flow.
• Market Intelligence: Analyze competitive landscape, pricing trends, and category performance to support strategic decision-making.
• Cross-Functional Collaboration: Work closely with supply chain, marketing, finance, and customer service teams to ensure seamless execution and customer satisfaction.
• Performance Monitoring: Track KPIs and prepare regular business reviews with customers and internal stakeholders.
• Among other duties as assigned.

Experience & Background

• Experience managing distributors or multi-territory accounts.
• 4+ years of experience in sales or related fields
• Regional Caribbean market experience.
• Supply chain experience
• Marketing experience
• Industry experience is required: white goods, home appliances, consumer electronics, consumer durables, or kitchen appliances.

Degree and Language

• Bachelor’s degree in Business Administration, Marketing, Engineering, or a related field is required.
• Advanced English.

Knowledge, Skills, Abilities

• Communication Skills: Excellent verbal and written communication skills are crucial for effectively conveying information, negotiating contracts, and building rapport with key clients.
• Interpersonal Skills: Strong interpersonal skills are needed to establish and maintain positive relationships with clients, understand their needs, and resolve any issues or conflicts that may arise.
• Negotiation Skills: The ability to negotiate contracts, pricing, and terms with key clients to achieve mutually beneficial agreements is essential for maximizing revenue and profitability.
• Strategic Thinking: Key Account Managers must be able to develop and implement strategic account plans aligned with MIDEA's business objectives to drive growth and success within key accounts.
• Problem-Solving Skills: Being able to identify challenges, analyze root causes, and develop creative solutions is important for addressing client needs and ensuring customer satisfaction.
• Sales and Business Acumen: Strong sales skills and business acumen are necessary for identifying sales opportunities, upselling/cross-selling products or services, and achieving sales targets within key accounts.
• Customer Focus: Key Account Managers should be highly customer-focused, prioritizing the needs and interests of key clients and ensuring that MIDEA delivers value-added solutions to meet their requirements.
• Organizational Skills: Effective organization and time management skills are important for managing multiple accounts, coordinating internal teams, and meeting deadlines.
• Analytical Skills: The ability to analyze data, interpret trends, and draw insights from market research and account performance metrics is valuable for making informed decisions and developing effective account strategies.
• Adaptability: Key Account Managers should be adaptable and flexible in responding to changing client needs, market dynamics, and business priorities.
• Teamwork and Collaboration: Collaborating with internal teams such as sales, marketing, and product development is essential for delivering integrated solutions and ensuring a seamless customer experience.

Personal Traits

• Proactive: Key Account Managers should be proactive in anticipating client needs, identifying opportunities for growth, and addressing potential challenges before they escalate.
• Resilience: The ability to bounce back from setbacks and maintain composure under pressure is essential for navigating the complexities of managing key accounts.
• Empathy: Having empathy allows Key Account Managers to understand clients' perspectives, concerns, and priorities, fostering stronger relationships and trust.
• Resourcefulness: Being resourceful enables Key Account Managers to find creative solutions to problems, leverage internal resources effectively, and adapt to changing circumstances.
• Tenacity: Key Account Managers often face obstacles and rejection in their pursuit of business opportunities. Tenacity and persistence are crucial for overcoming these challenges and achieving success.
• Curiosity: Curiosity drives Key Account Managers to continuously seek knowledge about their clients' industries, market trends, and emerging technologies, enabling them to offer innovative solutions and stay ahead of the competition.
• Optimism: Maintaining a positive outlook and attitude, even in the face of setbacks or challenges, helps Key Account Managers inspire confidence in clients and colleagues alike.
• Integrity: Upholding high ethical standards and integrity is essential for building trust with clients and maintaining MIDEA's reputation as a reliable and trustworthy partner.

Tools

• Advanced Excel
• Power BI
• SAP

What We Offer:

• Monday to Friday schedule.

• Opportunity to be part of a global, fast-growing company.

• Competitive benefits package.

Why Midea?

Because we are a global company with a regional mindset. Because your talent knows no boundaries. And because we are building a smarter, more connected, and more human future for millions of people around the world.

Join us and be part of a team where your talent makes the difference!

Midea LATAM North. is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.