KAM - E Commerce (Marketplace)

Job Overview

We are looking for a results-driven Key Account Manager to own our marketplace business end-to-end sales, operations, and brand presence. This role blends the commercial ownership of a key account manager with the operational rigour of a marketplace operations specialist and the strategic outlook of a brand manager. You will be the single point of accountability for driving revenue, managing key marketplace accounts (Amazon, Flipkart, Myntra, eBay, Etsy and others), and building a consistent, premium brand experience across every online touchpoint.

Key Responsibilities

• Key Account Management: Own end-to-end relationships with key marketplace accounts, acting as the primary point of contact for category managers and platform stakeholders to unlock growth opportunities and negotiate trade terms.
• Sales & Revenue Growth: Drive monthly and quarterly sales targets across all marketplace channels; build account-wise growth plans and track performance against revenue, margin, and market-share goals.
• Marketplace Operations: Manage day-to-day marketplace operations including order processing, panel management, returns, claims, and platform-specific compliance requirements.
• Brand Management: Own brand positioning and visual consistency across marketplaces — storefronts, A+ content, brand pages, and campaign creatives — ensuring the brand story stays consistent across every channel.
• Catalogue & Listing Management: Ensure accurate, SEO-optimised product listings, manage A+ content, A/B testing, bulk uploads, and catalogue hygiene across all platforms.
• Performance Marketing & Promotions: Plan and execute deals, coupons, sponsored ads, and platform marketing campaigns to improve visibility, conversion, and share of voice.
• Inventory & Logistics: Coordinate FBA/FC shipments, inventory replenishment, logistics partners, and stock planning to avoid stock-outs and ensure on-time fulfilment.
• Data Analysis & Reporting: Track sales data, customer behaviour, and campaign performance to generate actionable insights; present regular reports and recommendations to leadership.
• P&L Ownership: Own the P&L for assigned accounts — monitor margins, promotional spends, and profitability, and course-correct where required.
• Compliance & Risk Management: Monitor account health and performance metrics to safeguard against suspensions, policy violations, or listing restrictions, and ensure documentation and regulatory compliance.

Skills Required

• Strong command over MS Excel; working knowledge of marketplace seller panels (Amazon Seller Central, Flipkart, etc.).
• Sound understanding of e-commerce sales cycles, account management, and brand-building on digital platforms.
• Strong analytical, negotiation, and stakeholder-management skills.

Additional Requirements

• Graduate / Postgraduate in any discipline.
• Advanced Excel skills required.
• Ability to work under pressure and manage multiple priorities in a fast-paced environment.