Kennel Technician/Receptionist

Love Animals? Love People? Join the Pack in the Southern Highlands! 🐾

Role: Casual Kennel Attendant / Receptionist
Location: Pet Resorts Australia, Southern Highlands

At Pet Resorts Australia, we don’t just offer boarding; we provide a first-class holiday experience for pets. We are more than a facility—we are a community of animal lovers dedicated to excellence.

We’re looking for a vibrant, motivated Casual Kennel Attendant & Receptionist to join our friendly team. If you thrive in a role where no two days are the same and you love balancing hands-on animal care with top-tier customer service, we want to meet you!

What Your Day Will Look Like

This is a truly diverse "hybrid" role. You’ll be the heartbeat of the resort, switching between:

• Front-of-House : Being the welcoming face of our resort—greeting clients, answering calls, managing bookings, and handling payments with a smile.
• Expert Pet Care: Ensuring our guests are happy and healthy by feeding, exercising, providing enrichment, and maintaining pristine enclosures.
• Operational Support: Following safety protocols to a tee and using your admin skills to keep the resort running smoothly.

Why You’ll Love Working With Us

• The Best of Both Worlds: Enjoy a perfect balance of office-based customer service and active, hands-on time with animals.
• A Rewarding Purpose: Make a genuine difference in the lives of pets and provide total peace of mind for their families.
• Stunning Location: Work in the beautiful Southern Highlands, surrounded by nature and like-minded colleagues.
• Growth & Learning: We value development and will help you sharpen your skills in both animal welfare and business administration.

About You

• Animal & People Focused: You find energy in helping customers and caring for their furry best friends.
• Experienced: You have 12+ months of experience in animal care, hospitality, or customer service.
• Professional: You have strong communication skills and a solutions-focused "can-do" attitude.
• Reliable: You hold a current driver’s licence, have reliable transport, and full Australian working rights.
• Flexible: You’re ready to jump in across a 7-day roster, including weekends and peak holiday periods (Christmas/New Year).
• Tech-Savvy: You’re comfortable with Microsoft Office and have the aptitude to master our reservation systems.

Bonus points if you have a Qualification in Companion Animal Services or dog training experience!

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Ready to Apply?

If you’re hardworking, flexible, and ready to join a supportive team that feels like family, please apply with your resume and a cover letter.

In your application, please include brief answers to the following:

1. Tell us about your administration experience.
2. Confirm you have full Australian working rights and a current Australian Driver’s Licence.
3. What is your experience working with animals or as a kennel attendant?
4. What experience do you have with Microsoft Office and/or reservation systems?

Join us at Pet Resorts Australia – where every day is a "paws-itive" one!