Key Account Administrator (Part-Time)

At Engagement Group we are passionate about delivering exceptional support across grocery, hardware and other retailers for our clients.

Join a team that delivers exceptional client outcomes

We are seeking an organised, proactive and detail-oriented Key Account Administrator to join our team on a part-time basis (30 hours per week). This role offers the opportunity to work closely with clients, field teams and internal stakeholders to ensure projects are delivered successfully, reporting is accurate, and key accounts receive outstanding service and support.

If you thrive in a fast-paced environment, enjoy building relationships, coordinating multiple projects, and turning data into meaningful insights, we'd love to hear from you.

About the Role

Reporting to the Key Account & Business Development Manager, you will play a critical role in supporting the day-to-day management of client accounts, project coordination, reporting, survey administration and retail execution activities.

This is a varied role that combines administration, client service, project support and operational coordination, making it ideal for someone who enjoys a diverse workload and takes pride in delivering high-quality outcomes.

Key Responsibilities

Client Support

• Act as a key contact for client enquiries and requests.
• Assist with client communications, updates and reporting.
• Build strong working relationships with clients and internal teams.
• Support client meetings and account review activities.

Project Coordination

• Track project schedules, milestones and deliverables.
• Liaise with field teams to ensure projects are completed on time and to a high standard.
• Monitor project progress and assist with issue resolution.
• Coordinate resources and support successful project delivery.

Reporting & Analysis

• Prepare and distribute regular and ad hoc reports.
• Maintain accurate project records and data.
• Analyse key performance information and identify trends and opportunities.
• Support the preparation of presentations and client reporting packs.

Survey Administration

• Coordinate survey deployment, tracking and reporting.
• Maintain CRM and project management systems.
• Support process improvements and administrative best practices.
• Ensure documentation and records remain accurate and up to date.

Retail Execution Support

• Assist with scheduling merchandising and planogram projects.
• Coordinate field activities and monitor completion.
• Support promotional display and fixture implementation programs.
• Work closely with field teams to ensure execution standards are achieved.

About You

To be successful in this role, you will have:

• Previous experience in administration, client services, project coordination, retail operations or a similar role.
• Strong organisational skills and exceptional attention to detail.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving abilities.
• Intermediate to advanced Microsoft Excel skills.
• The ability to manage multiple priorities and meet deadlines.
• A proactive, solutions-focused approach and a genuine commitment to customer service.
• Experience with CRM platforms or Opmetrix (advantageous but not essential).

Why Join Us?

• Flexible part-time role (30 hours per week).
• Supportive and collaborative team culture.
• Varied and engaging role with exposure to key client accounts.
• Opportunity to develop your skills across account management, reporting and operations.
• Work with leading retail and consumer brands.
• Be part of a business that values initiative, teamwork and continuous improvement.

Apply Now

If you're an organised professional who enjoys working with people, coordinating multiple priorities and delivering exceptional client experiences, we'd love to hear from you. Apply now with your resume and a brief cover letter outlining your suitability for the role.

Our Story

Engagement Group (EG) is a proudly New Zealand-owned and operated company with a 20-year history of providing exceptional sales merchandising services nationwide for our clients.

Our vision is to empower talented people to produce their best work, enabling our favourite brands to grow beyond their expectations.

Operating throughout New Zealand, our head office is situated in Rosedale, on Auckland's North Shore with dedicated parking spaces.

For more information, please visit our website - engagementgroup.co.nz