Key Account Associate

ABOUT THE ROLE

We are a fast-growing health and wellness company looking for a detail-oriented Key Account Associate to support our Modern Trade sales team. As our business with major supermarkets and drugstores expands, we need someone to manage the backend processes.

While our Key Accounts Manager focuses on strategy and negotiations, you will administer the order processing, system administration, and paperwork that keeps our products moving seamlessly onto retail shelves.

WHAT YOU'LL DO

• Support key clients by managing account communications, preparing reports, and ensuring that service delivery meets agreed expectations.
• Track account performance, address client inquiries, and maintain up-to-date project and contract documentation.
• Maintain and update CRM records.
• Receive and encode Purchase Orders (POs) accurately
• Generate weekly sales and inventory reports to identify low stock levels
• Coordinate with internal teams to track down Delivery Receipts (DRs), reconcile payment portals, and resolve trade deductions or bad order (BO) returns.

WHAT WE NEED

• Bachelor's degree in Business, Management, Communications, or a related field
• Proficiency with office productivity tools (e.g., spreadsheets, presentation software, CRM or account management platforms) and strong organizational skills.
• Strong Interpersonal Skills and Customer Service capabilities for building and maintaining long-term client relationships.
• Ability to work in a hybrid setup based in Pasig, manage multiple priorities, and maintain accuracy in documentation and reporting.
• Prior FMCG experience and handling administrative or sales coordination tasks for SM Supermarkets, SM Hypermarkets, or other Philippine supermarket chains is a plus.