Key Account Coordinator - Hammersdale

Role Purpose

The role exists to free the Meat Factory KAMs to spend materially more time with customers, new business and commercial opportunities. It owns the administration, coordination and follow-through behind the factory accounts and ensures actions are driven to completion across the relevant Exim teams.

Scope of Work

1. KAM Administration & Account Support

• Own routine administration and follow-through for factory accounts, including orders, approved pricing, contract/pricing trackers and customer documentation.

• Maintain accurate customer, pricing and account information across CRM and ERP systems.

• Prepare account reviews, action lists and supporting information for Nick and Cobus.

2. Orders, Delivery & Customer Service Coordination

• Track orders, stock availability, production and delivery timing, and drive follow-up on exceptions until resolved.

• Handle routine customer queries and coordinate responses across Operations, Planning, Production, Quality, Technical, Procurement and Finance.

• Coordinate complaints, NCRs, returns, credits and replacements, escalating material customer or commercial risk promptly.

3. Samples, Trials & Opportunity Follow-through

• Coordinate samples, product trials and customer requests, including the required documentation and internal actions.

• Track trials and agreed opportunity actions through feedback and next step so that nothing stalls or falls through the cracks.

• Support quotation and approved pricing administration where required.

4. CRM, Reporting & Internal Coordination

• Keep CRM opportunities, customer actions and account records current and visible.

• Coordinate internally and chase routine actions so Nick and Cobus are not spending their time following up across functions.

• Prepare agreed sales/account reports and flag overdue actions, service risks or issues requiring KAM judgement.

Performance & Accountability

Success means Nick and Cobus spend more time with customers while factory account administration and execution remain accurate, visible and on time. Performance will be measured on accuracy, responsiveness, action closure, CRM/data integrity, sample/trial follow-through, service coordination and appropriate escalation.

Capability & Approach

A strong organiser and executor with high attention to detail, confidence to drive actions across functions, and enough judgement to know what can be handled routinely and what needs escalation. Strong follow-through, customer service, systems discipline and clear communication are essential.

Pay: R18 000,00 - R20 000,00 per month

Application Question(s):

• what is your availability ?
• do you have FMCG Experience
• how many years of experience do you have as a key accounts coordinator
• do you have your own vehicle

Work Location: In person