Key Account Director

Who you are

• 10+ years of enterprise, quota-carrying software sales experience, with a demonstrated track record of selling complex, multi-threaded solutions into multi-billion-dollar organizations and closing $1M+ ACV, transformation-led deals
• Deep experience selling ERP or similarly complex enterprise platforms, with the ability to navigate highly technical, multi-stakeholder environments
• Proven success leading multi-year, strategic transformation engagements within Fortune 500 or equivalent global organizations
• Expertise in defining and executing strategic account plans, including orchestrating cross-functional resources and aligning to long-term customer value creation
• Established executive presence with a demonstrated ability to engage, influence, and build credibility with C-suite and senior leadership stakeholders
• Advanced proficiency in value-based selling methodologies (e.g., MEDDICC, Command of the Message), with a focus on driving business outcomes and ROI-led conversations
• Deep business acumen, with the ability to align complex solutions to customer strategic priorities, financial outcomes, and enterprise-wide initiative

What the job involves

• As a Key Account Director, you will operate as a senior, strategic leader responsible for a defined portfolio of enterprise accounts. This role reports into senior sales leadership and partners closely with Product, Consulting, and Executive stakeholders to drive long-term account growth and customer transformation
• You will own a portfolio of strategic accounts within North America, with responsibility for multi-year account strategy, executive engagement, and revenue growth across complex, enterprise-level engagements
• Success in this role will be measured by:
• Expansion of existing enterprise accounts and achievement of revenue targets
• Impactful connections and depth of executive-level relationships
• Delivery of multi-year strategic account plans and transformation outcomes
• Customer retention and long-term value creation
• In the first 6-12 months, you will:
• Establish credibility with key stakeholders across your account portfolio
• Develop and execute multi-year strategic account plans
• Identify and advance high-value expansion opportunities
• Align internal AMCS teams to deliver measurable customer outcomes
• Deliver Revenue targets
• Strategy & Account Planning
• Develop and continuously adapt a multi-year strategic account plan—spanning both strategic and tactical planning—that meets or exceeds customer objectives and sales goals
• Partner with customers to define and align strategic initiatives, positioning AMCS as a key enabler of their business transformation
• Relationships & Executive Engagement
• Serve as the primary executive sponsor for assigned accounts, owning senior stakeholder engagement and overall account health
• Build and deepen C-suite relationships, establishing trusted advisor status and influencing strategic decision-making
• Orchestrate cross-functional engagement across Sales, Product, Consulting, and Support to deliver measurable customer outcomes
• Growth & Sales Execution
• Identify, build, and manage a robust pipeline of high-value expansion opportunities across assigned enterprise accounts, applying a "hunter" mentality
• Lead complex, multi-threaded deal cycles from discovery through close, including solution positioning, commercial structuring, and negotiation
• Deliver disciplined, accurate forecasting with full visibility into pipeline health, risks, and growth opportunities
• Collaborate internally on pricing strategies and implementation plans to ensure customer success
• Governance & Customer Success
• Lead executive governance, including Quarterly Business Reviews, to track aligned initiatives and drive accountability, value realization, and forward planning
• Own critical escalations, driving them to resolution while strengthening customer satisfaction and long-term partnership outcomes
• Operations & Development
• Conduct regular progress meetings with key account sales teams and management to ensure alignment and accountability
• Pursue ongoing professional development to continually enhance skills and knowledge

Benefits

• Choose how you work, hybrid or onsite
• Gain extensive training, guidance and support
• Work in an environment that is truly collaborative, innovative and supportive
• Have a clear pathway for your progression
• Make an impact and be part of digital ways to a cleaner world!