Key Account Director

Key Account Director – Data Centre (Sydney/Melbourne/Singapore)

SM2 Consulting is partnering with a leading global provider of critical power, cooling and infrastructure solutions to appoint a Key Account Director for its strategic data centre clients.

This is a full-lifecycle role. You will own a portfolio of hyperscale, colocation and enterprise data centre customers from first engagement through contract, project delivery, operations and after-sales. You’ll be the senior point of accountability for the client, and the person they call when it matters most.

What you’ll be doing

Commercial & Sales Leadership

• Own and grow revenue, margin and share of wallet across a portfolio of strategic data centre accounts
• Build and execute account plans aligned to client capacity roadmaps, new builds and expansion programmes
• Lead complex, multi-site and framework negotiations, including pricing, commercial terms and long-term supply agreements
• Develop relationships across the client organisation, from procurement and engineering to operations and C-suite

Operations & Delivery

• Act as the single point of accountability from order intake through manufacturing, logistics, installation, commissioning and handover
• Coordinate cross-functional teams (project management, engineering, supply chain, service) to deliver on time, on spec and on budget
• Track delivery against milestones and proactively manage risks to programme schedules
• Ensure service and maintenance contracts are aligned to client uptime and SLA requirements

Escalations & Client Advocacy

• Serve as the senior escalation point for commercial, technical and delivery issues
• Lead root-cause reviews and corrective action plans, and communicate transparently with client stakeholders
• Represent the voice of the customer internally, influencing product, supply and service priorities

Governance & Reporting

• Run Quarterly Business Reviews and executive-level account governance
• Maintain accurate forecasting, pipeline and account health reporting
• Identify upsell and cross-sell opportunities across the full product and service portfolio

What you’ll bring

• 10+ years in sales, key account or programme management within data centres, critical power, cooling, electrical infrastructure or related capital equipment
• Proven track record managing hyperscale, colocation or large enterprise data centre accounts
• Experience across the full customer lifecycle, from pursuit and contract through delivery and service
• Strong commercial acumen, with experience negotiating multi-million-dollar deals and framework agreements
• Credibility with technical audiences; an engineering degree or technical background is highly regarded
• Calm, decisive approach to escalations and the ability to lead without direct authority across matrixed teams
• Willingness to travel regionally as required

Why this role

• Front-line exposure to one of the fastest-growing sectors in the region, driven by AI and cloud capacity demand
• Ownership of marquee accounts with real influence on strategy and delivery
• A global organisation with strong investment in the APAC data centre market
• Attractive base salary, performance incentives and benefits