Key Account Executive

ROLES & RESPONSIBILITIES

1. Relationship Management: Cultivate and sustain strong relationships with key customer accounts to understand their needs and ensure their satisfaction.
2. New Customer Acquisition: Identify, target, and engage new local chain accounts to broaden product distribution and expand market presence.
3. Business Development: Seek and capitalize on opportunities to acquire additional shelf space, drive trade activities to increase brand visibility, and execute impactful promotional campaigns.
4. Performance Tracking: Monitor, analyze, and report on sales performance, promotion effectiveness, and other key metrics to drive revenue growth.
5. Data Analysis: Use data analytics to evaluate customer behavior, assess performance metrics, and understand market conditions to identify potential opportunities.
6. Problem Resolution: Address and resolve customer concerns swiftly and effectively to maintain strong relationships and ensure satisfaction.
7. Collaboration: Collaborate with sales, marketing, and R&D teams to support new product development, brand-building initiatives, and marketing campaigns.
8. Market Analysis: Stay abreast of industry trends, market shifts, and competitive dynamics to provide valuable insights and recommendations that shape customer strategies.
9. Customer Retention: Design and implement strategies to foster customer loyalty and retention through proactive engagement and the delivery of consistent value.
10. Undertake any other jobs and duties may be assigned by superior from time to time.

REQUIREMENTS

• Possess a Bachelor’s Degree in Business/ Marketing/ Data Analytics or a related field.
• Demonstrated experience in Channel Management/ Business Development/ or a similar role. Experience in FMCG industry is preferred.
• Strong interpersonal and communication skills with the ability to build lasting relationships.
• Excellent analytical thinking and problem-solving capabilities.
• Proficiency in data analysis tools and techniques to derive actionable insights.
• Strong strategic planning and execution abilities.
• Advanced proficiency in Microsoft Office, particularly Excel.
• Possess own transport.