Key Account Executive

Job Summary

We are looking for a dynamic and relationship-driven Key Account Executive who can manage and grow our existing corporate accounts. This role goes beyond customer service; it requires someone who can build long-term client relationships, ensure flawless project execution, and drive repeat business while delivering an exceptional customer experience.

Location: Bangalore.

The ideal candidate understands the expectations of B2B clients, thrives in a fast-paced environment, and can seamlessly coordinate with multiple internal teams to ensure every project is delivered successfully.

Responsibilities

• Manage and grow our existing corporate accounts.
• Build long-term client relationships, ensure flawless project execution, and drive repeat business while delivering an exceptional customer experience.
• Understand the expectations of B2B clients, thrive in a fast-paced environment, and coordinate with multiple internal teams to ensure every project is delivered successfully.

Ideal Candidate Profile

Experience

• 1-3 years of experience in Key Account Management, Client Relationship Management, Customer Success, or B2B Sales.
• Experience working with corporate clients in industries such as corporate gifting, packaging, printing, branding, events, promotional merchandise, hospitality, manufacturing, or similar sectors.
• Proven experience handling end-to-end post-sales account management.
• Demonstrated success in achieving revenue, retention, or account growth targets.

Must-Have Skills

• B2B Account Management
• Strong understanding of B2B customer expectations and buying behaviour
• Experience managing multiple corporate accounts simultaneously
• Ability to build long-term relationships with decision-makers and procurement teams
• Skilled at handling large-value projects and enterprise clients

Client Relationship Management

• Excellent relationship-building skills.
• Ability to earn customer trust and become a reliable business partner.
• Strong follow-up and account nurturing abilities.
• Comfortable engaging with CXOs, HR teams, Admin teams, Marketing teams, Procurement, and Purchase Managers.

Communication Skills

• Exceptional verbal and written communication.
• Professional email etiquette.
• Strong presentation and negotiation skills.
• Ability to communicate confidently with both clients and internal teams.

Coordination & Project Management

• Excellent coordination skills across Sales, Procurement, Production, Design, Warehouse, Logistics, and Finance.
• Ability to manage multiple projects while meeting strict timelines.
• Strong planning and organizational skills.
• Proactive in identifying and resolving issues before they impact the client.

Customer Experience

• Customer-first mindset with a focus on delivering premium service.
• Strong problem-solving and conflict-resolution skills.
• Ability to handle escalations professionally and maintain positive client relationships.

Target & Commercial Orientation

• The ideal candidate should have a strong commercial mindset and be comfortable working with measurable targets.
• They should have experience in achieving monthly and quarterly revenue targets.

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