Key Account Executive

About the Company

Established in August 2021, The Air Station is part of the Easmed Group, focusing on Sleep Apnea, Sleep Health and Sleep Technologies. Backed by a management team with over 17 years of experience in the medical industry, we have supported the setup of more than 38 state-of-the-art hospital sleep labs across Singapore, Malaysia, Indonesia, Thailand and the Philippines.

At The Air Station, you’ll be part of a purpose-driven team committed to improving lives through better sleep, while growing your career in a supportive and dynamic environment.

About the role

The Key Account Executive is responsible for the end-to-end management of assigned key hospital accounts, focusing on account growth, contract renewals, operational excellence, and long-term partnerships for The Air Station. The role emphasises farming activities, ensuring sustained revenue, high service levels, and strong stakeholder relationships across sleep laboratories, respiratory departments, and hospital management.

Key responsibilities

• Act as the primary point of contact for assigned key hospitals and sleep centres in Singhealth Cluster
• Build and maintain long-term relationships with clinicians, sleep technicians, respiratory therapists, procurement teams, and hospital management
• Drive account retention and revenue stability through proactive engagement and service excellence
• Identify upsell and cross-sell opportunities within existing accounts (e.g., CPAP devices, masks, consumables, service contracts)
• Manage service agreements, rental programs, and supply contracts for key accounts
• Proactively plan and execute contract renewals, pricing discussions, and volume negotiations
• Own and manage sales figures, revenue, and profitability for assigned key accounts
• Monitor monthly, quarterly, and annual sales performance against targets
• Coordinate logistics, deliveries, installations, and replacements of sleep diagnostic and CPAP equipment for key hospitals
• Act as the first escalation point for operational, technical, or service issues at key accounts

About you

• Minimum 2 years of experience in Medical Device Key Account Management, Sales, Clinical or relevant roles
• Valid Singapore Class 3A driving license is mandatory
• Strong competency in MS Word, Excel, Outlook, and experience with ERP/CRM systems
• Good interpersonal and communication skills; able to work effectively with internal teams, customers, and partners
• Highly motivated, organised, and able to manage both sales and operational responsibilities
• Strong attention to detail in contracts and figures with commercial acumen
• Ability to adapt to a fast-paced environment with strong problem-solving mindset and hands-on execution
• Knowledge of CPAP therapy, sleep diagnostics, or respiratory care is an advantage