Key Account Executive

Established in 1886, Whittard of Chelsea has spent over a century sourcing exceptional tea, creating exquisite hot chocolates recipes, and specialty coffees. Rooted in British heritage, our focus is bringing curiosity, quality, and a sense of occasion to every cup.

Today, the USA represents our most dynamic growth market. We are scaling rapidly across North America through a modern, wholesale-led expansion—partnering with leading department stores, club channels, premier specialty grocers, and independent boutiques nationwide. We’re building a lean, agile US team committed to operational excellence, robust retail partnerships, and bringing an iconic British luxury brand to American consumers.

The Key Account Executive is an exciting opportunity to be part of this journey join the US team in our New York City office.

Reporting to the US Senior Sales and Operations Manager you will support the team by managing and growing key US wholesale and retail accounts, driving revenue growth and strengthening long‑term customer partnerships as well as ensuring exceptional commercial execution. In return you’ll benefit from hybrid working, generous holiday allowance, fantastic product discounts and investments in your professional training and development.

Responsibilities

• Manage and grow a portfolio of key US wholesale and retail accounts, ensuring strong partnerships and consistent execution
• Develop and deliver account plans, promotional calendars, pricing strategies, and joint business plans
• Identify and pursue new growth opportunities within existing accounts and across the broader US wholesale market
• Work closely with buyers, category managers and distributors to optimise range, space and promotional performance
• Collaborate with marketing, supply chain, and finance to ensure seamless customer execution

About You

• Previous experience in key account management, business development or sales (ideally in premium food, beverage, gifting, or retail)
• Proven success managing and growing key accounts with strong commercial results
• Deep understanding of the US retail and specialty food & beverage landscape
• Excellent relationship-building and negotiation skills with multiple stakeholder levels
• Strong commercial acumen with experience delivering against sales and margin targets
• Highly organised, detail-oriented and comfortable working in a fast-paced growth environment

You’ll also be joining a supportive and collaborative culture within a brand built on purpose and responsible sourcing, while enjoying competitive compensation and a generous, comprehensive benefits package.

At Whittard of Chelsea, we believe great teams are built by bringing together people with different perspectives, backgrounds, and experiences. We're committed to creating an inclusive workplace where everyone is able to thrive, and are a proud Equal Opportunity Employer.

As friendly fanatics who genuinely love what we do, we're passionate about creating a welcoming experience from the very first conversation. If you need any reasonable adjustments during your application or interview process, please get in touch with us at [email protected]. We'll be happy to support you.