Key Account Executive

About the role

The Key Account Executive is responsible for supporting business growth and managing relationships with bus operator partners across Malaysia. This role focuses on promoting and supporting the adoption of Go Hub Capital's Bus Operating System (BOS), a comprehensive ecosystem integrating smart validators, electronic ticketing machines, driver manifests, and a central command dashboard. The Key Account Executive will work closely with customers to ensure excellent service delivery, maintain strong business relationships, support account growth, and coordinate with internal teams to achieve successful project implementation and customer satisfaction.

Key responsibilities

• Identify and pursue new business opportunities within the bus transportation industry
• Support sales activities including customer engagement, product presentations, and proposal preparation
• Assist in managing the sales process from lead generation to contract closure
• Support account growth initiatives through upselling and cross-selling Go Hub's solutions and services
• Maintain a healthy sales pipeline and update business development activities regularly
• Act as the primary point of contact for assigned customer accounts on day-to-day matters
• Build and maintain positive relationships with customers and stakeholders
• Conduct regular follow-ups to understand customer requirements and ensure customer satisfaction
• Address customer enquiries and coordinate with internal teams to provide timely resolutions
• Support contract renewal activities and account retention initiatives

About you

• Bachelor's Degree in Business, Marketing, Sales, Logistics, Transportation, or related disciplines
• Minimum 1-3 years of experience in Account Management, Customer Service, Business Development, Sales, or related roles
• Strong communication, interpersonal, and relationship-building skills
• Good organizational and problem-solving abilities
• Able to work independently and collaborate effectively with cross-functional teams
• Proficient in Microsoft Office applications
• Possess own transportation, a valid driving license, and willingness to travel when required
• Experience in transportation, mobility, logistics, technology, or service-related industries is an advantage
• Experience dealing with B2B customers or corporate accounts
• Exposure to public transportation, logistics, fleet management, or technology solutions