Key Account Executive/ Senior Executive

Job Responsibilities:

• Monitor franchise market performance and spot opportunities for growth and improvement.

• Build strong relationships with franchisees through regular, supportive communication.

• Support new store launches with training plans, store visits, and ongoing guidance.

• Keep franchisees up to date on new products, SOPs, and rollouts—making transitions smooth and clear.

• Manage and update training tools, marketing materials, and franchisee resources.

• Help develop and deliver effective training programs and support trainers with feedback.

• Review and share key reports (sales, audits, projections) to guide decision-making.

• Collaborate with Finance to ensure timely billing and collections.

• Maintain accurate franchisee records and assist with data updates.

• Pitch in on special projects and team initiatives as needed.

Job Requirement:

• Degree or diploma in Business, Administration, Management, or a related field.

• Strong business sense with excellent interpersonal, planning, and organisational skills.

• Enjoys working in a collaborative team environment, handling diverse tasks and meeting tight deadlines with focus and efficiency.

• Willingness to travel overseas as needed.

• Ideally has 2 to 5 years of experience in franchise markets, especially in F&B.

• Proficient in Microsoft Office and Google Forms.

• Clear and effective communicator, both written and verbal.

• Flexible and able to adapt to changing priorities and deadlines.

• Availability for occasional weekend support for special projects or priorities.

• Experience in video filming and editing software is advantageous.