Key Account Management Director (Ocean Freight)

SINPEX, the Ocean Freight brand of Apex Group, is seeking an experienced and commercially driven Key Account Management professional to lead the development and growth of strategic customer accounts across the Asia Pacific region. This leadership role is responsible for driving revenue growth, strengthening customer partnerships, expanding trade lanes, and delivering profitable ocean freight and integrated supply chain solutions.

The successful candidate will play a key role in shaping customer strategies, driving operational excellence, and leading high-performing teams to support SINPEX's continued growth across APAC.

Key Responsibilities

• Develop and execute strategic account management plans for key customers across the APAC region.
• Drive sustainable revenue growth, improve account profitability, and achieve commercial performance targets.
• Identify and develop new trade lane opportunities and value-added ocean freight solutions to support customer expansion.
• Formulate competitive pricing strategies and strengthen margin optimization initiatives.
• Build and maintain strong executive-level relationships with key stakeholders and decision-makers.
• Lead customer retention, contract renewal, and business expansion efforts across strategic accounts.
• Establish and oversee SOP governance, service excellence standards, and operational best practices to ensure consistent delivery.
• Collaborate closely with regional operations, procurement, and product teams to deliver integrated customer solutions.
• Recruit, coach, and develop a high-performing regional Key Account Management team.

Qualifications & Experience

• Bachelor's degree or above in Logistics, Supply Chain Management, International Trade, Business Administration, or a related discipline.
• Minimum 10 years of experience in international logistics, ocean freight forwarding, NVOCC, or supply chain management.
• At least 5 years of leadership experience in Key Account Management, Strategic Accounts, Business Development, or Commercial Management.
• Proven track record of driving commercial growth, customer retention, and strategic account expansion.
• Strong understanding of global ocean freight markets, trade lanes, carrier management, and supply chain solutions.
• Experience leading regional or multi-country teams within a multinational logistics environment is highly preferred.
• Excellent negotiation, relationship management, and stakeholder engagement skills.
• Fluent in English and Mandarin Chinese.