Key Account Management (e-Commerce platform) - Contract

LT Account Management (TPA)

Roles & Responsibilities

1. Grow and accelerate principal merchants by providing strategic recommendations and trend analysis to improve overall category and merchant performance focusing on a large portfolio of merchants with a scaled approach to ensure broad coverage.
2. Analyze merchant performance data (e.g., product performance, sales trends, and market dynamics) to identify key insights and growth opportunities
3. Build and maintain strong relationships with merchants, negotiate and secure the best deals aligned with campaign priorities and seasonal opportunities.
4. Execute and coordinate platform and category initiatives, ensuring timely campaign pitching, and performance monitoring.
5. Support additional administrative tasks, troubleshooting, and respond to ad-hoc data requests when needed.

Qualifications

• Bachelor’s degree or above; minimum 2-4 years experiences in e-commerce are welcome. Experience in relevant Sport OR Fashion categories is a plus.
• Ability to work independently to assess merchant performance and provide data-driven recommendations.
• Strong analytical skills with the ability to interpret datasets such as seller performance, product trends, and market insights.
• Proficient in English and Thai.
• Strong communication skills and ability to coordinate with cross-functional teams.
• Professional account handling: Demonstrates maturity in communication, stakeholder management, and problem-solving when working with sellers/clients/internal parties
• Detail-oriented with strong numerical, logical thinking, and problem-solving abilities.
• A proactive team player who is adaptable, fast-learning, and comfortable working in a dynamic environment.
• Understanding of commercial terms: Familiar with pricing, margins, promotion calculation
• Proficient in Excel and PowerPoint.