Key Account Manager (B2B)

About us

At Homeclub, we manage over 1500 move-in ready, professionally decorated apartments, all designed with our clients' comfort and lifestyle in mind. Our goal is to make living well easy, wherever and whenever you choose. We started in Spain and are now expanding into the U.S. and Latin America. We envision a world full of possibilities, where location is flexible and housing doesn’t limit your options. Help us turn this vision into a reality. We are looking for talented individuals to join us on our exciting journey to redefine the rental market—from Madrid to the world.

Your mission

We are looking for a B2B Key Account Manager to help us continue delighting our customers across Spain, and maintain our company's growth by contributing as part of our dynamic team of international professionals.

What you’ll do

• Assist existing customers and leads in their booking process, ensuring maximum occupancy and demonstrating a deep understanding of who we are and what we do.
• Build and maintain effective working relationships with customers to provide the best possible customer service, understand their expectations, and be accountable for the success of their conversion rate.
• Keep monthly track of tenant payments and coordinate with the Administration and Finance departments.
• Ensure that all necessary information for each reservation is available and communicated to other departments involved, monitoring the check-in and check-out dates.
• Ensure proper coordination with the Administration and Operations areas in order to comply with all processes that affect the client. (Security deposits, payments to owners, resolution of incidents)
• Handle all calls in a professional manner and manage all commercial requests received.
• Ensure compliance with monthly KPIs.

Qualifications

• Bachelor's degree or equivalent experience in Business Administration, Hotel Management, or similar.
• Relevant work experience related to customer management, reservations, and/or similar fields.
• Excellent written and verbal communication skills.
• Fluent in Spanish and English.

What We Offer

• A charming office in the heart of Madrid.
• An international work environment with more than 18 nationalities!
• Hybrid work model.
• A culture of autonomy, innovation, and feedback.
• Free drinks: Coffee and tea are always available.
• After-work events and an amazing internal culture.
• Internal growth opportunities.
• Discounts at partner stores.
• Exclusive discounts on our properties for you and your family.

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At Homeclub, we believe in creating a positive and inclusive work environment that empowers our team members t o succeed. we’re committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We strive to be a more equal opportunity workplace.