Key Account Manager

About the role

We're looking for an experienced Key Account Manager to join our team in Auckland to manage & build relationships, account development and contribute to the overall profitability of DSV.

Key responsibilities

• Establish and maintain an effective customer management plan that includes a formalized review structure and business plan for each client on an ongoing basis to ensure maximization of all business offerings
• Develop new business opportunities
• Identify opportunities with key accounts based on customer research and development
• Maintain relationships with assigned key accounts on a national level
• Organise and attend regular customer meetings between DSV key personnel and customers to facilitate service improvements and consolidate customer relationships
• Assist branches to develop local account management structures
• Provide leadership and guidance to direct reports, ensuring they are well-supported and equipped to meet their performance goals while fostering a collaborative and productive team environment
• Consistently achieve best performance, driving operational excellence, and meeting or exceeding KPIs
• Promote a culture of safety and environmental responsibility in workplace

About you

• At least five years' experience in international freight forwarding & Account Management/Customer Care
• Experience in managing and developing key accounts
• At least 2 years of inside or outside customer care experience

About us

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. At DSV, performance is in our DNA. We don't just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual.