Job Description – Key Account Management (KAM)

**Location:** Colaba, Mumbai

**Employment Type:** Full-time | Work from Office

**Working Days:** Monday to Friday

**Shift Timing:** 10:00 AM – 7:00 PM

About the Role

We are looking for an experienced * Key Account Management (KAM)** to manage and

grow relationships with enterprise clients. The ideal candidate should have **6–8 years

of hands-on experience in Key Account Management**, with a proven track record of

managing strategic accounts, driving client engagement, ensuring customer success,

and identifying business growth opportunities.

This role requires an individual who can build long-term client relationships, collaborate

effectively with cross-functional teams, and serve as a trusted advisor to key

stakeholders. The candidate will play a critical role in ensuring client satisfaction, driving

revenue growth, and strengthening the organization's enterprise presence.

Key Responsibilities

Key Account Management

* Own and manage a portfolio of enterprise accounts, serving as the primary point of

contact.

* Build and maintain strong relationships with CXOs, business heads, and key decision-

makers.

* Conduct regular business reviews to understand client objectives and align services

accordingly.

* Ensure long-term account retention through proactive engagement and strategic

planning.

* Develop account plans and maintain a clear understanding of each client's business

goals.

Client Success & Relationship Management

* Understand client requirements and coordinate with internal teams to ensure

seamless service delivery.

* Monitor account health and resolve client concerns within defined timelines.

* Drive adoption of products, services, and new initiatives among existing clients.

* Maintain high levels of customer satisfaction and strengthen long-term partnerships.

* Identify risks proactively and implement measures to improve customer experience.

Revenue Growth

* Identify opportunities for upselling, cross-selling, and account expansion.

* Collaborate with sales and internal teams to maximize revenue from existing clients.

* Support commercial discussions, renewals, and contract negotiations.

* Achieve account growth targets through strategic engagement and business

development initiatives.

Stakeholder Management

* Act as a bridge between clients and internal departments, including Operations,

Product, Finance, and Leadership.

* Ensure timely communication regarding project updates, deliverables, and client

expectations.

* Escalate and resolve critical issues while maintaining strong client relationships.

* Present account performance updates and strategic recommendations to senior

stakeholders.

Operational Coordination

* Coordinate with cross-functional teams to ensure timely execution of client

deliverables.

* Monitor workflows and identify opportunities to improve operational efficiency.

* Maintain accurate records of client interactions, account updates, and action items

using CRM tools.

* Ensure adherence to internal processes and service standards.

Market Intelligence

* Stay updated on industry trends, market developments, and competitor activities.

* Provide clients with relevant insights and strategic recommendations.

* Share market intelligence with internal teams to support product and business

decisions.

Desired Candidate Profile

* **6–8 years of experience exclusively in Key Account Management or Enterprise

Account Management.**

* Experience handling enterprise or B2B clients is mandatory.

* Proven track record of managing strategic accounts and driving business growth.

* Strong experience engaging with CXOs and senior business stakeholders.

* Excellent communication, presentation, negotiation, and relationship-building skills.

* Strong analytical and problem-solving abilities.

* Proficiency in MS Office, particularly Excel and PowerPoint.

* Experience working with CRM platforms such as Salesforce, HubSpot, Zoho CRM, or

similar tools.

* Comfortable traveling within India for client meetings when required.

* Highly proactive, customer-focused, and result-oriented.

Preferred Industry Background

Candidates from any of the following industries will be preferred:

* SaaS

* FinTech

* Legal Technology

* Financial Services

* Insurance

* Enterprise Technology

* B2B Services

* Consulting

Compensation

* **CTC:** Up to ₹18 LPA (depending on experience and interview performance)

* **Experience:** 6–8 Years

Why Join?

* Opportunity to manage high-value enterprise accounts.

* Direct exposure to CXO-level stakeholder management.

* Fast-paced, collaborative, and growth-oriented work environment.

* High ownership with excellent career progression opportunities.

* Five-day work week with leadership visibility and strategic responsibilities.