Key Account Manager

• Summary of the position: We are seeking a dynamic and results-oriented Key Account Manager to
• manage and nurture relationships with our most valuable clients. The ideal candidate will be
• responsible for ensuring 100% client retention, driving business growth, and overseeing client
• satisfaction through regular interactions and strategic solutions.

Responsibilities:

• Maintain 100% client retention by fostering long-term relationships and ensuring the continued success of the client-business partnership.
• Monitor client satisfaction regularly through surveys, meetings, and feedback sessions, ensuring any concerns or issues are promptly addressed.
• Drive growth within assigned key accounts by uncovering new business opportunities, securing additional sales, and expanding product usage.
• Identify and capitalize on upselling and cross-selling opportunities within key accounts to expand the portfolio of products/services used by clients.
• Responsible for the entire sales cycle for key accounts, from initial contact to contract renewal.
• Responsible for driving upsell and cross-sell opportunities to enhance product and service adoption within key accounts.
• Collaborate with internal teams (Sales, Product, Marketing) to deliver solutions that support upselling and cross-selling efforts.
• Network with existing clients in order to maintain links and promote additional products and upgrades if any.
• Market and promote a portfolio of products by writing and designing sales literature and attending industry events.
• Achieve complete understanding of the company''s product portfolio.
• Design and implement a strategic business plan that expands the company''s client base and ensures its strong presence in India and overseas.

Job Requirements

• At least 5+ years of experience in account management or client relations, with a proven track record of managing key accounts in a tech-focused environment.
• Exposure to banking and financial services and AML domain expertise is preferred.
• Excellent communication, presentation, and negotiation skills.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple client accounts simultaneously, with attention to detail.
• A team player with excellent communication skills.
• Excellent MS Office skills.
• Graduate or MBA in Business and marketing with relevant experience
• Candidate should be open to travel with a valid passport
• Candidate should be open to relocate to Mumbai
• Company offers open work culture