Key Account Manager

Key Account Manager responsibilities:

• Drive and manage the P&L (Revenue and StdGP) of customers under scope of responsibility – deliver financial targets
• Lead and coordinate with internal team of specialists in delivering strong Partnership support to customers with the aim of growing our volume, share, margin of our products and customer satisfaction level – Ensure excellence and differentiation vs. competition across Quality, Innovation and Sustainabilty
• Establish and implement account plans (customer strategy) for the customers with the cooperation of the technical, production and marketing support staff by directing the required resources to the account
• Visit customers regularly to identify their needs, resolve issues, develop SIG's value proposition and build strong professional working relationships to gain customer loyalty.
• Increase SIG Combibloc share at the customer with cooperation from Marketing by a) identifying conversion opportunities against direct/indirect competitors and other packaging materials and b) new product development
• Establish and ensure 12-month rolling sleeve sales forecasts for each customer are accurate by monitoring the sleeve stock of customers and take appropriate actions in optimizing sleeve utilization and safety stock level.
• Be the owner of customers' claims and resolve it properly and timely through the expertise and cooperation of internal quality and technical personnel.
• Ensure company's financial risks are eliminated by ensuring customer payment, account receivable and credit limits are accurate, on time all the time, and take the necessary actions required together with the support of the Finance department to reduce the risks.
• Arrange (with Marketing Team's support) for periodic updates with the customers on various new development opportunities from overseas markets.
• Prepare regular reports, meeting minutes, to ensure customers and involved internal colleagues are kept informed appropriately on the relevant topics, status, and action steps.
• Participate from time to time as active member in exhibitions to seminars that promote our products and services to the customers.
• Review from time to time and immediately update the information to present in the customers' profiles whenever changed, including prognosis of filling machines movement.
• Drive and complete special projects or assignments given by Country Manager.
• Leverage strong analytical thinking, leadership skills with strong teamwork spirit.
• Demonstrate the commitment and ability to follow the code of conduct and the company's core competencies.
• Establish strong knowledge of customers and local market (e.g., through diverse market information sources and media)
• Develop understanding of technical and services aspects

Business Development for Malaysia:

• Drive business development in Malaysia:
• Keep abreast of competitors activities.
• Define and prioritize pipeline of prospects together with CM
• Design strategies to achieve growth ambitions, including full utilization of Commercial Excellence Tools
• Deliver on the growth ambitions by closing deals and acquiring new customers for SIG (or placing new fillers at existing customers)
• Coordinate pre- and immediate post sales activities with the Technical Service AP-S Team for example Head of Technical Service, and the Head of Project Engineering to ensure that the technical requirements of the customers' are satisfied and that the customers become operative as early as possible thereby maximizing sleeves sales.
• Work closely with internal and external stakeholders
• Develop long term relationship with C-Suite and executive level
• Additional duties will be assigned by direct supervisor from time to time.