Key Account Manager

About RMS

At RMS, our people build scalable technology for the hospitality industry worldwide. We are in a high-growth, high-impact phase, applying data and AI to how we design, build, and evolve our SaaS platform. We are building for scale, speed, and long-term innovation. At RMS, every person is empowered to own their space, challenge the status quo, and make a meaningful impact.

Your Impact

At RMS, our APAC customer base spans thousands of properties across the region, and the commercial opportunity within it is significant. You will work across a portfolio of valued accounts, driving expansion and securing renewals at scale, with the backing of a strong Customer Success team and the autonomy to help shape how this function grows.

If you are commercially driven, energised by building, and want to make a genuine impact in a fast-growing company that values the people doing it, this role is for you.

What you'll be doing

• Identify, qualify, and convert expansion opportunities across the APAC customer base, working alongside Customer Success Managers who already hold strong relationships with the accounts you will be growing.
• Own and manage a structured book of renewals across key APAC accounts, running structured renewal processes and negotiating multi-year agreements.
• Build and maintain a healthy, well-documented expansion pipeline with clear forward visibility by account, vertical, and product.
• Work with Marketing and leadership to test outreach plays, value propositions, and campaign triggers, sharing what lands in market and what does not, in real time.
• Serve as the primary commercial point of contact for assigned accounts, building multi-threaded relationships across operational, IT, finance, and executive stakeholders.
• Act as a structured feedback channel from the APAC market to Product, surfacing the features and capabilities most likely to unlock expansion and improve renewal outcomes.
• Maintain rigorous CRM discipline in HubSpot, keeping pipeline, renewal timelines, and risk flags accurate and current at all times.
• Contribute to building the playbooks, cadences, and approaches that will define how RMS grows commercially within its existing base.

What you'll bring

• Demonstrated experience in a commercial account management or renewals role, ideally within SaaS or technology.
• A track record of owning and growing a portfolio of accounts with measurable outcomes against GRR, NRR, expansion ARR, or equivalent targets.
• Experience identifying and converting expansion or upsell opportunities within an existing customer base, not just managing what is already in front of you.
• Comfort engaging across a range of stakeholder levels, from operational contacts through to property group executives, and adapting your approach accordingly.
• An entrepreneurial, test-and-learn mindset. You do not need a fully formed playbook to get started and you are comfortable building as you go.
• Strong CRM discipline. You keep your pipeline honest, your data clean, and your forecasts accurate.
• Experience working across APAC markets and an understanding of regional business culture.

Why RMS?

Remote-First, Collaboration-Ready

We support remote-first working with occasional in-office time for collaboration and connection when it matters most.

Growth and Progression

As RMS grows, so do the opportunities. You will have the chance to expand your scope, develop new skills, and progress your career as the business scales.

Ownership and Autonomy

You are trusted to own your work and make decisions. We value accountability, initiative, and people who take pride in delivering outcomes.

Work That Matters

Your work will have visible impact. You will contribute to meaningful initiatives that shape how our platform evolves and how customers succeed.

AI as a First-Class Capability

You will work in teams where AI is embedded into everyday engineering workflows, not treated as an experiment or side project.

Modern Engineering Evolution

We are actively evolving how software is built, shifting emphasis toward clear specifications, system design, and high-leverage collaboration with AI agents.

Space to Learn and Lead

You will have time, support, and air cover to experiment, help define best practices, and influence how AI-augmented engineering matures across the organisation.